Branch Manager

Job Opportunity at Tortola

The job opportunity will be located at Tortola, British Virgin Islands

General Description

Manages all aspects of a branch. Accountable for financial performance (P&L), new business development, customer experience, coaching and complying with all policies and procedures. In-depth knowledge and relationships within the community they serve.  Executive presence coupled with authenticity and thoughtfulness in approach are critical for fit for the role. Emphasis is placed on ensuring that the branch achieves budgeted results and effectively manages risk.   Responsible to develop new business with a focus on small business loans and further expand existing business relationships while attracting new money by performing the following duties:

(other responsibilities or assignments not specifically mentioned may also be assigned).

Essential Duties and Responsabilities

Profit/Loss (P/L) Management
• Accountable to manage the budget by ensuring revenues and expenses meet targets.
Sales management
• Lead sales activities, from sourcing new clients and expanding existing client relationships by bringing the full suite of products to the client.
• Review reporting and provide feedback to employees on performance against sales targets.
Leadership
• Mentor and coach through leadership by example of Popular’s values: professionalism, accountability and a keen focus on sales productivity and customer service.
• Provide consistent feedback to employees on performance, both against sales targets and adherence to Popular’s standards around delivering a best-in-class customer experience.
Operations
• Responsible for overseeing all operations, including integration of internal control systems, train and manage teams to adhere to operational procedures, regulatory requirements, recruitment, expenses, etc.
• Accountable for branch assessment, audits, and AML-BSA efforts. Acts as primary escalation point for decisions and issues within branch.
• Develop internal quality control process to minimize errors in processing.
Compliance Division
• Manage implementation of corrective actions from all audit/ compliance reviews (internal & external).
• Prepare files and answer requests for periodic audit and compliance reviews.
• Monitor customer claims, maintain registry, ensure response within regulatory timeframes, and escalate major claims as required.
• Fulfill requests for information from all partner groups.
• Coordinate training and delivery of key regulatory changes affecting the retail operations and sales of the branch.

Minimum Education

Experience

Bachelor's degree from accredited college or university and/or five years or more of experience in Retail Branch operations, business development, sales and managing employees or equivalent related experience and training. Prior experience as Assistant Branch Manager or Branch Manager is preferred. 

Certifications / Licenses

Compentencies

• Accountability
• Analytical Discipline
• Building Effective Team
• Change Agent
• Character
• Customer Centric
• Developing People
• Effective Communication
• People Strategy
• Strategic Thinking
• Team Building

Knowledge, Skills, and Abilities (KSAs)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Computer Skills
• Knowledge of one or more of the following software: Word Processing, Presentations, Spreadsheet, Internet, Internal Business software, other related software.
Operational/Regulations Processes
• Knowledge of budget administration, resources allocation, organization’s policies, regulations, objectives, and initiatives according to the job’s responsibilities. Ability to establish, conduct and track (audit) operational processes properly, and implement changes.
Retail Banking and Financial Services
• Knowledge of banking laws and regulations; Retail; Branch operations; Foreign currency transactions.
Sales
• Demonstrates knowledge in the following skills: client interviewing, sales, cross selling, consultative sales, proposals preparation, and presentation. Knowledge of industry applicable laws and regulations.
Work Environment
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Stress levels are usually high due to job scope.
Physical Demands
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision. While performing the duties of this Job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, and talk or hear.

Additional Information 1.0

Performs supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Additional Information 2.0

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.
Important: The candidate must provide evidence of academic preparation or courses related to the published job. We reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such event.

Special Provision: The Following will be extended to the successful candidate if applicable:

A retention bonus will be offered for this position.
Relocation allowance, if applicable.
Work permit, if required.
Housing allowance if the selected candidate is relocating to Tortola.