Teller (Full Time)

Date: Sep 30, 2022

Location: New York, NY, US, 11375

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

Forest Hills NY

The Teller position is primarily responsible for the accurate processing of paying and receiving transactions while providing courteous, timely, and informative service to ensure that the customer feels completely satisfied. Emphasis is placed on identifying clients’ needs and ensuring customers receive a positive impression of the organization.

In this position, you will:



  • Effectively execute teller banking transactions in accordance with Popular’s policies and procedures and in adherence to legal and regulatory requirements
  • Process payment and receipt of transactions for all product types and services accurately, courteously, and in accordance with established policies and procedures
  • Reference the client by name in all transactions to provide personalized service
  • Maintain minimum amount of cash in teller’s area and ensure cash is secured according to policies, security/safety measures
  • Re-stock and balance assigned cash drawer, ATM(s), cash recycler(s), vault(s) as required
  • Assist in the processing of night depository bags and currency, and ATM settlements as required
  • Be responsible to act in accordance of all bank policies and regulation to ensure the branch passes assessment and audits


  • Work with branch manager and supervisor to attain or exceed individual goals
  • Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities in order to deepen customer relationship and refer the products/services that are most appropriate for their situation
  • Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results
  • Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.)
  • Interact and work closely with the management team to stay abreast of any new developments and initiatives in the bank

Best in Class Customer Experience

  • Promote environment of ongoing customer feedback and continuous improvement
  • Effectively respond to customers requesting to update or close their accounts, determining reason for dissatisfaction, and offer possible alternatives; process account maintenances in a compliant manner
  • Attentively listen to the customer to address any questions or problems the client may have; proactively prevent and resolve any customer problems or issues

Risk Management

  • Support the management of compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, opening/closing procedures, ensuring all security procedures are strictly adhered
  • Promote the branch's active involvement within the community and report all CRA related activities to supervisor
  • Proactively identify fraudulent or forged documentation and/or activity and report such activity to the respective supervisors
  • Maintain confidentiality of customer information and adhere to bank policies and procedures at all times

To be considered, you will need:


  • Minimum Required:  High School Diploma or equivalent along with anticipation of continuing education towards degree combined with six months cash handling and or retail sales experience

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As a leading financial institution in the communities we serve, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.




Popular is an Equal Opportunity Employer

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Nearest Major Market: Queens
Nearest Secondary Market: New York City

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