Mortgage Technician

Date: Sep 10, 2021

Location: Guaynabo, PR

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

Full Time Opportunity

General Description:

The main function will be office duties of moderate complexity and responsibility that involves the processes, execute payment and provide customer services for internal or external clients.

Essential Duties and Responsibilities:

Responsible for performing a variety of administrative tasks associated with the maintenance and process of property taxes payment. Work on special projects as assigned in the work area. Ensure that the payment of the property taxes is met to period according the due date in CRIIM system or massive billing receive in January and July. Work and analyze the debt reflect in CRIM system and ensure the documentation in our operational system, send the borrower notification and refer to Mortgage Documentation Area the support for proceed with the digitalization. Make sure to work reports related to the massive payment, monthly regular procedure and execute payment daily according the case. Request evidence or investigation to CRIM agency for maintain our record accrual with the tax’s information and tax id correct accord to the property description.


+ 60 Bachelor's degree credits approved


At least one or two years of related experience in office duties.

Other Qualifications:

  • Ability to identify problems, analyze their cause, and utilize initiative and judgement to solve them and make decision
  • Capacity to work in teams and collaborate with peers in order to meet common goals.
  • Customer service skills.
  • Sense of urgency to attend situations.
  • Ability to work with multiple tasks simultaneously and under pressure.
  • Oral and written proficiency in both English and Spanish.
  • Proficiency in computer programs such as Word, Excel and Outlook.


  • Accountability
  • Analytical Discipline
  • Business Excellence
  • Change Agent
  • Character
  • Collaboration & Teamwork
  • Customer Centric
  • Self Development

Important: The candidate must provide evidence of academic preparation or courses related to the job posting.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.





Popular is an Equal Opportunity Employer

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