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Date:  May 10, 2024

Hybrid, PR

Company:  Popular
Workplace Type: 

Scrum Master | Enablement Center

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

General Description

Applies skills as an experienced professional to ensure the implementation of new features and maintenances in accordance with the established goals and priorities. Recommends methods and techniques to achieve optimal results. Creates processes to support high quality development and releases new features adding value.

Essential Duties and Responsibilities

Coach agile teams to function in a collaborative environment in which specific job roles and responsibilities are dynamic and shared across the cross-functional (design/develop/test) team.

· Proactively and critically analyze situations to identify technical and non-technical impediments.

· Guide teams on how to handle change and ensure Scrum processes are in place to effectively manage interrupts.

· Track and share Scrum iteration status through key indicators such as release burn down, sprint burn down, product health, interrupt, and cumulative flow.

· Proactively remove or escalate impediments enabling Agile teams to operate in a “self-managing” environment that embraces Scrum practices and principles.

· Guide scrum teams on capacity planning, velocity tracking, story sizing, burn down monitoring, and continuous improvement practices in a fast paced and delivery critical environment.

· Work with Product, Development and QA teams to resolve dependency conflicts.

· Promote adoption, application and implementation of Agile values, principles and practices.

· Leverage OKRs and metrics to track progress toward the completion of sprint commitments and program-level objectives.

· Utilize OKRs to identify and mitigate risks to team delivery and product quality.

· Facilitate scrum meetings including planning, daily stand-ups, backlog grooming, product demos, and retrospectives.

· Support product owners in their efforts to manage the team backlog, definition of the MVP and guide the team toward a healthy dynamic with respect to priorities and scope.

· Support the team’s journey toward continuous delivery, which includes technical practices that support continuous integration, continuous deployment, and on-demand releases.

· Facilitate readiness for program-level milestones that require coordination across multiple teams.


· Experience in SDLC (Software Development Lifecycle) using the agile methodology across multiple projects.

· Experience with implementing Agile methods with an understanding of Scrum.

· Ability to make data-driven decisions for measuring and managing delivery.

· Strong negotiation and influencing skills.

· Outstanding verbal and written communication skills.

· Willing to work in a demanding results-oriented environment with high expectations of on time delivery.

· Ability to align team efficiency and continuous improvement metrics to organization goals and objectives.

· Familiar with and experience in Scrum-of-Scrum practices.

· Previously Scrum Mastered 3 or more software development and/or Data teams or at least 1 year of Scrum Management practice

Minimum Education

BA or MS Degree in Computer Science, Business Administration, Information Systems or another relevant field.

Certifications / Licenses

Certified Scrum Master (CSM) or other Agile team lead certification.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


If you have a disability and need assistance with the application process, please contact us This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.


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Popular is an Equal Opportunity Employer

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