Senior Software Engineer | Salesforce CRM

Date: Nov 19, 2022

Location: Hybrid, PR

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Full Time Position

Remote work available.

General Description

This position plays a pivotal role in shaping the definition, vision, design, and technical roadmap for Salesforce.

As A Sr. Software Engineer, you will conduct analysis, design, and evaluation of functional and technical requirements of different internal business units considering guidelines and regulations of financial industry. Document business, data, and system interface requirements in a clear manner: complete, consistent, concise, comprehensible, and traceable. Work on modifications, testing, and implementation of Salesforce technologies under CRM (Sales, Services, Experience, etc). Will be acting as liaison between business units subject matter experts (SME), vendors and project coordinators and other supported and related IT Teams in all areas of definition, support and enhancements. Expected to migrate changes from development to test environment(s) using CI technologies like Salesforce DX, GIT, Jenkins or similar, which is why we are looking for experience with source control and management tools. Develop and maintain test strategies, test plans, test cases, and results. Effectively and consistently communicate status of assignments and deliverables to project team members & stakeholders.

Essential Duties and Responsibilities


  • Drive the technical direction and feature roadmap of large-scale cloud systems.
  • Help hire and shape the team to best execute tasks.
  • Work closely with a cross-functional team of engineers, marketers, designers, and product managers to design, test, and iterate on solutions in a fast-paced environment.
  • Interpret business requirements and develop detailed technical requirements
  • Generate estimates for design, programming and testing activities
  • Design system elements such as classes, components, modules etc to meet functional & non-functional requirements
  • Identify database entities and prepare logical/physical data models
  • Design interfaces within system for various modules and components
  • Design interfaces across systems for effective and efficient communication


  • Generate programming specifications for new or existing systems
  • Construct programming elements such as classes, components, subsystems
  • Construct database elements such as tables, views, stored procedure, functions, and triggers
  • Identify potential design discrepancies and recommend modifications to others' code
  • Testing
  • Define a system/integration test plans based on functional and nonfunctional requirements
  • Execute test plans and verify that test results meet functional and nonfunctional requirements
  • Analyze/troubleshoot production defects and implement resolutions for root causes

Minimum Education

Bachelor’s degree in computer science or related field.


  • 3+ years experience in a senior role or leading small to mid-size projects.

  • Strong communication and interpersonal skills.

  • Strong data analysis and debugging skills.

  • Ability to thrive in a dynamic environment with multiple, changing priorities.

  • Understanding of what is important when deploying products to customers and has been through the process from start to finish.

  • Ability to promote robust and maintainable code with clear documentation and can deliver high quality work on tight schedules.


Salesforce Certifications is a plus


Analytical Discipline
Business Excellence
Change Agent
Collaboration & Teamwork
Customer Centric
Self Development


 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. These are the most significant job duties performed; other responsibilities or assignments not specifically mentioned may also be assigned.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.



Popular is an Equal Opportunity Employer

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