Sales and Service Associate

Date: Feb 19, 2021

Location: Long Island City, NY, US, 11103

 

Join the Popular Team!

Founded in 1893, Popular Inc. has been built upon strong institutional values while providing broad financial services within the United States, Puerto Rico, and the Caribbean.

We strive to create an extraordinary legacy with a passion for customer service, tremendous dedication to our employees, and strong partnerships in the communities where we reside. Come explore Popular - Our bottom line is you.

Long Island City Steinw NY

We are currently searching for a Sales and Service Associate to join our dynamic team!  In this dual role, this position is responsible for the sale of bank products and services to meet all needs of existing and potential customers while rendering quality service in accordance with bank goals to attain growth, profitability and customer satisfaction.  Responsible for the accurate processing of customer transactions while providing courteous, timely and informative service with which the customer feels completely satisfied.  Emphasis is placed on identifying clients’ needs and delivering tailored solutions through a best in class customer experience
 

In this position, you will:

  • Work with branch manager and supervisor to attain or exceed individual goals.

 

  • Confidently build effective, trust-based relationships with clients by listening and uncovering their needs to gain in-depth knowledge of client’s financial life priorities and provide the products/services that are most appropriate for their situation.

 

  • Conduct sales activities to gather data and to drive business to the branch, including in person or phone interviews with clients and prospective clients, community involvement, etc .

 

  • Support marketing campaigns and product launches, modifying sales techniques and leveraging marketing tools and branch technology to achieve results.

 

  • Educate clients on self-service capabilities and encourage use of digital service channels/banking options (e.g. smart ATM, online and mobile banking, online transfers, People Pay, Mobile Cash, Bill Pay, Digital Wallets, etc.).

 

  • Perform basic inquiries relative to opening of accounts to ensure customer knowledge of account features.

 

  • Effectively execute teller banking transactions in accordance to Popular’s policies and procedures and in adherence to legal and regulatory requirements.

To be considered, you will need:

  • High School Diploma or equivalent along with at least one year of demonstrated successful sales experience and six months cash handling experience or equivalent related experience and training.

 

  • Ability to positively interact with customers in difficult and demanding situations and use various interpersonal styles and communication methods depending on customer and situation, to gain acceptance of a product or service. 

 

  • Knowledge of cash handling, teller transactions, cash organization, asset protection, accounting journal entries, effects consolidation and preparation, cash dispenser and balancing.  Knowledge of branch operational procedures, policies and norms.

 

  • Knowledge of banking products, services, policies, procedures, and regulations to ensure compliance related to internal policies and procedures, Consumer Financial Protection Act, Gramm Leach Bliley Act, etc.

 

  • Ability to establish and maintain effective work relationships both internally and externally. 

 

 

Please consider joining our DYNAMIC, friendly team! It takes only a few minutes to check-out this great opportunity and apply!

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

To learn more about Popular, visit our website at www.popularbank.com

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We reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

 


Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

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