Senior Branch Supervisor

Date: Nov 28, 2021

Location: Long Island City, NY, US, 11103


Join the Popular Team!

Founded in 1893, Popular Inc. has been built upon strong institutional values while providing broad financial services within the United States, Puerto Rico, and the Caribbean.

We strive to create an extraordinary legacy with a passion for customer service, tremendous dedication to our employees, and strong partnerships in the communities where we reside. Come explore Popular - Our bottom line is you.

Long Island City Steinw NY

The Senior Branch Supervisor manages all aspects of a small deposit branch. This role is accountable for financial performance (P&L), new business development, customer experience, coaching, and complying with all policies and procedures.

Emphasis is placed on ensuring that the branch achieves budgeted results and effectively manages risk.  The Senior Branch Supervisor is responsible for the development of new business with a focus on small business loans and further expanding existing business relationships while attracting new money.

In this position, you will:


P/L management

  • Be fully accountable to manage the branch budget by ensuring revenues and expenses meet or exceed goals


  • Be responsible for overseeing and coordinating operations of a branch, including recruitment, expense management, etc. 
  • Train and manage teams to adhere to operational procedures - i.e., maintaining custody of vaults combinations, official checks, ATM Cards, petty cash; control and prepare bait listing, authorization limits and tellers set-up, suspense and deferred items, write-ups, and charge-offs
  • Be fully accountable for branch assessment results, audits (internal or external), and BSA efforts. Act as primary escalation point for decisions and issues within branch
  • Manage resource planning and recruitment

Sales Management

  • Lead all sales activities for the branch, sourcing new client relationships and expanding existing client relationships by bringing the full suite of products to the client
  • Promote/execute a sales and service culture with a sharp focus on providing Popular’s clients with a best in class customer experience that leaves a mark of authenticity, warmth, competence, and simplicity
  • Review reporting and provide consistent feedback to all employees on performance against sales targets
  • Conduct weekly sales meetings, rounds, daily brief and debrief sessions, and end-of week debrief summaries with staff members
  • Develop a strong community network of local leaders and business to promote the branch's active involvement within the community


  • Mentor and coach staff through leadership by example of Popular’s Institutional values: Social Commitment, Customer, Integrity, Excellence, Innovation, Our People, Performance
  • Effectively communicate branch goals to employees, and monitor goal attainment
  • Ensure adherence to Popular’s brand standards around consistently delivering a best in class customer experience while following all guidelines and procedures​​​​​
  • Promote environment of ongoing customer feedback and continuous improvement
  • Ensure teams address customer issues and concerns promptly

Risk Management

  • Be responsible for compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals and opening/closing procedures, ensuring all security procedures are strictly adhered
  • Ensure branch staff is educated on banking regulations and adheres to corresponding internal policies and procedures, including BSA / KYC policies & procedures, Consumer Financial Protection Act, Gramm Leach Bliley Act, etc.
  • Serve as primary liaison with BSA team, proactively identifying unusual activity and leading inquiries and resolution
  • Promote the branch's active involvement within the community and report all CRA related activities to appropriate unit

Supervisory Responsibilities

  • Perform supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

To be considered, you will need:


  • Bachelor's degree from accredited college or university and/or two or more years of experience in Retail Branch operations, business development, sales and managing employees or equivalent related experience and training

  • Prior Assistant Branch Manager experience preferred

  • NMLS registration; Safe Act compliant


Please consider joining our DYNAMIC, friendly team! It takes only a few minutes to check-out this great opportunity and apply!

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

To learn more about Popular, visit our website at

Connect with us!

We reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.


Nearest Major Market: Brooklyn
Nearest Secondary Market: New York City

Job Segment: Manager, Business Development, Management, Sales