Operations Analyst

General Description

Receive, analyze, and process requests for return of transactions.  Retrieves documents based on the request and complies with the delivery of documents and/or information to the requesting agencies.

Essential Duties and Responsibilities

• Process registered claims received in the PCAS System
• Analyze the case and solve it. This may include sending letters manually to the customers.
• Process ACH maintenance to account thru PEP+ System
• Process ACH stop payments through excel macros script and manual process in the PEP+ system.
• Generate Electronic Suspense Accounting thru PCAS System
• Generate calls to customers for reclamation clarifications.
• Answer calls from branches and other departments
• Will do accounting entries.
• Back up during vacations of other team members, will do other tasks such as resolving ACH Customer Deceased Claims

Education

Bachelor's degree completed or equivalent combination of education and experience.

Experience

Two years’ previous retail banking or banking operations experience is preferred.

Knowledge, Skills and Abilities (KSA's)

• Excellent analytical skills to identify situations, look for alternatives and make good decisions.
• Must be able to work under pressure and meet deadlines.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines and standard accepted practices.
• Excellent verbal, written and presentation skills (in both English and Spanish).
• High degree of commitment, and ability to adapt to new situations.
• Strong quantitative research and analytical skills.
• Knowledge of the following programs: Word, Excel, PowerPoint and Outlook.

Values

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.