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Application Administrator

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Date: Jun 22, 2019

Location: Miami Lakes, FL, US, 33016

 

Join the Popular Team!

Founded in 1893, Popular Inc. has been built upon strong institutional values while providing broad financial services within the United States, Puerto Rico, and the Caribbean.

We strive to create an extraordinary legacy with a passion for customer service, tremendous dedication to our employees, and strong partnerships in the communities where we reside. Come explore Popular - Our bottom line is you.

Core Systems

This position administers, coordinates, manages, and supports the assigned banking application or applications to ensure the correct performance.
 

In this position, you will:

  • Be responsible for administering the applications assigned.  Validate application usability and monitor system stability, ensuring that all operational tasks run error-free and application performance is optimal.
     
  • Manage recurring procedures of the applications in charge.  Maintain documentation of all procedures managed in the application up to date. 
     
  • Collaborate in the coordination of annual schedule for the assigned applications. 
     
  • Support analysis request and investigation (MANTIS). 
    • Manage incidents to ensure all incidents are reported and documented. 
    • Ensure each incident is analyzed, diagnosed and root cause is found. 
    • Recommend new controls to avoid incidents. 
    • Ensure communication with all BU and Operational Teams affected.
    • Report the issue, status and diagnosis. 
       
  • Coordinate Release Management/System enhancement. 
    • Manage and coordinate releases schedules.  Collaborate in the process of prioritize task in the release. 
    • Establish planning and execution of tests, usability, and certification of application releases and changes. 
    • Ensure Evertec recommendation are effective and meet BU needs.  Ensure that time frames are met according to all requirements. 
    • Ensure inclusion and integration of other applications that may impact owned application performances. 
       
  • Manage ad-hoc requests of the applications in charge. 
     
  • Support in new projects' development.  Support project documentation procedures, identifying requirements, risks, and quality parameters. 
     
  • Manage efficiency in tasks; assisting in clients requests, estimating cost and time.   
     
  • Establish planning and execution of tests, usability, and certification of application releases and changes. 
     
  • Prepare and conduct training programs for application deployments and upgrades, if necessary.  Ensure that time frames are met according to all requirements. 
     
  • Ensure compliance with company policies. 
     
  • Manage customers’ complaints. 
     
  • Train users and support units in current systems functionalities.
     

To be considered, you will need:

  • High School Diploma or equivalent required; Bachelors Degree preferred.
     
  • Minimum two years related experience, preferably in core banking application(s) admin.
     

 

Please consider joining our DYNAMIC, friendly team! It takes only a few minutes to check-out this great opportunity and apply!

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

To learn more about Popular, visit our website at www.popularbank.com

Connect with us!

 

 


Nearest Major Market: Miami

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