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HR Specialist: Learning & Development

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Date: Jun 15, 2019

Location: Miami Lakes, FL, US, 33016


Join the Popular Team!

Founded in 1893, Popular Inc. has been built upon strong institutional values while providing broad financial services within the United States, Puerto Rico, and the Caribbean.

We strive to create an extraordinary legacy with a passion for customer service, tremendous dedication to our employees, and strong partnerships in the communities where we reside. Come explore Popular - Our bottom line is you.

Job Title: Learning & Development Officer


FL Region Learning & Development

The Officer will have role in Learning & Development (L&D) functions for Popular Bank.


In this position, you will:

Related to the L&D role:

  • Build strategic partnerships with senior leadership team and other business stakeholders to bridge gaps in knowledge/skills and to enhance overall results for each division.
  • Lead and collaborate in learning projects both at a corporate and a business unit level.
  • Analyze customer’s needs, define a training plan, and present high-level findings and recommendations. 
  • Develop, implement and evaluate a tailored learning plan for approved projects. 
  • Align and manage project plan with client’s expectations to define methodology, key performance indicators, logistics, and budget and resources.
  • Monitor that the plan is executed as defined and ensure results are measured and reported to the client and management.
  • Design and develop training content using different methodologies such as: Instructor-Led, virtual, e-learning, social media, simulations, quick reference guides, and infographics, among others. 
  • Develop course materials for classes such as participant and quick reference guides, exercises and other learning tools.
  • Provide on-site support to facilitators to guarantee that the learning experience occurs as designed.
  • Support the administration of the training courses delivery (push / pull) through the LMS (Success Factors) according to the corporate centralized strategy.
  • Prepare reports and presentations of L&D key performance indicators (KPI’s) on a monthly and quarterly basis. 
  • Manage effectively the relationship with external providers, ensuring that contracted services are delivered accordingly.


    To be considered, you will need:


    Bachelor’s Degree in Business Administration, Arts, or Science with concentration in Human Resources, Industrial Psychology, Industrial Engineering and/or business related degree. Master’s Degree is a plus. Certifications in instructional design, human resources, project management or other are desirable. 


    A minimum of three (3) years of experience in capability building, process improvement, development and implementation of action plans, corporate/strategic level responsibilities and/or management consulting.  Experience designing and facilitating training sessions (formal or informal) is required.

    Knowledge, Skills and Abilities (KSA’s)

  • Instructional design: Knowledge in developing content using practical adult learning methodologies
  • Computer and technological skills: Advanced proficiency in the Microsoft suite of products (i.e., PowerPoint, Excel, Outlook and Word) and other presentation software. Familiarity with Learning Management Systems (Success Factors is a plus). A level of proficiency in eLearning tools such as Captivate, Articulate Studio/Storyline, Photoshop/Illustrator and Flash is highly desirable.
  • Project Management: Ability to work with multiple projects and tasks with minimum supervision.  Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change.  Knowledge on project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports.  Must demonstrate leadership, logic, and reasoning skills.
  • Operational/Regulations Processes: Knowledge on budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly, and implement changes.
  • Supervisory Skills: Communicate effectively with colleagues and staff, coach and mentor. Demonstrate ability to lead the work of others.

    Job Related Competencies


  • Focus: Stays focused on main issues; prevents irrelevant issues or distractions from interfering with timely completion of assignments.
  • Analytical: collects, researches and complements data; synthesizes complex or diverse information
  • Design: demonstrates attention to detail; applies design principles, generate creative solutions
  • Problem Solving: identifies and resolves problems in a timely manner; develops alternative solutions


  • Oral Communication: Excellent skills. Ability to speak clearly and persuasively in challenging situations, demonstrates group presentation skills
  • Written Communication: Excellent skills. Writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively 
  • Bilingual (English/Spanish) is a plus

        Customer Centric

  • Demonstrates consulting, negotiation and customer focus skills
  • Excellent team work and interpersonal skills
  • Handles conflicts that may arise between employees, clients and different working styles


  • Some travel may be required.
  • Work schedule Monday to Friday from 8:30 am to 5:30pm
  • Flexibility to work extended hours, holidays and weekends is required.


    Please consider joining our DYNAMIC, friendly team! It takes only a few minutes to check-out this great opportunity and apply!

    We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

    To learn more about Popular Bank, visit our website at



Please consider joining our DYNAMIC, friendly team! It takes only a few minutes to check-out this great opportunity and apply!

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

To learn more about Popular, visit our website at

Connect with us!


Nearest Major Market: Miami

Job Segment: Management Consulting, Learning, HR, Business Process, Management, Human Resources

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