Service Representative - Banking

Date: Oct 16, 2021

Location: Miami Lakes, FL, US, 33016

 

Join the Popular Team!

Founded in 1893, Popular Inc. has been built upon strong institutional values while providing broad financial services within the United States, Puerto Rico, and the Caribbean.

We strive to create an extraordinary legacy with a passion for customer service, tremendous dedication to our employees, and strong partnerships in the communities where we reside. Come explore Popular - Our bottom line is you.

Pop Assoc Lockbox

We are currently searching for a Lockbox Specialist to join our dynamic Popular Association Banking team!  Responsible for implementation and technical assessment of new Lockbox customers. Backup support for data entry operations for the Lockbox Exceptions processing and ACH operations to include creating, generating and transmitting Electronic Funds Transfers (EFT) for the Bank.

In this position, you will:

  • Implement companies and create individuals in the online Lockbox processing application and provide technical support and training to customers.

  • Ensure that all documentation including authorization forms and contracts are signed and completed.

  • Create and/or provide quality control on remittance coupons.

  • Facilitate collection of association fees and other inter-bank transfers via internal application.

  • Handle filing, sort mail and payment rerouting, arranging files, making copies, answering phones, mailings, manual deposits, and other administrative functions.

  • Assist in testing functionality of Lockbox application and enhancements to promote positive user experience, satisfaction, and obtain user feedback.

  • Accounts payable and payment processing

  • Resolve customer inquiries for Lockbox, EFT, and internal transfers

To be considered, you will need:

  • High school diploma or GED.  AA and/or BA degree preferred 

  • Minimum 2 to 4 years prior banking/lending experience and/or training

  • Ability to read and translate file layout specifications 

  • Previous customer service experience preferred

  • Proficiency in database (Access), spreadsheet application, and MS applications (Words, Access, and Excel)

  • Working knowledge of property management applications (TOPS, Yardi, and Quickbooks)

  • Basic accounting knowledge required: debits and credits 
     

 

Please consider joining our DYNAMIC, friendly team! It takes only a few minutes to check-out this great opportunity and apply!

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

To learn more about Popular, visit our website at www.popularbank.com

Connect with us!

We reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

 


Nearest Major Market: Miami

Job Segment: Customer Service Representative, QC, Customer Service, Quality