PAB Loan Processing Supervisor

Date: Aug 5, 2022

Location: Miami Lakes, FL, US, 33016

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

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Popular Association Loan Processing Mgmt

Popular Association Banking (PAB), a business division of Popular Bank, has a rich and extensive history in the community association banking industry. We are proud of our longstanding legacy as one of the preeminent nationwide leaders in providing loans to community associations, condominiums, and homeowners associations.

We are currently searching for a Loan Processing Supervisor to join our dynamic Popular Association Banking team!  You will be primarily responsible for supervising and managing the day-to-day activities of our Association Banking Loan Processing Team - ensuring the effective servicing of a designated portfolio and ensuring customers are effectively serviced, their inquiries responded to, and operational situations resolved promptly and efficiently.  

To perform this job successfully, an individual must be able to perform essential duties satisfactorily. These are the most significant job duties; other responsibilities or assignments not specifically mentioned may also be assigned.

In this position, you will:


  • Directly supervise all employees within the unit. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning, directing, and examining work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
  • Monitor staff productivity and recommend policy/procedure changes or training to improve efficiency. . Assist employees in managing elevated customer issues.  
  • Promote employee’s training and career development.  Manage controllable expense accounts. Promote and guide employees to serve clients according to service standards when opening accounts, providing customers with information, and resolving banking problems for customers, within other duties.  May intervene on complex customers’ banking problems
  • Serve as lead for team on audit examinations
  • Maintain profiles of priority customers and keeps assigned officers advised of major developments; assists with managing customer relationships with routine, repetitive transactional requests
  • Provide support administering day to day credit and loan process inclusive of department’s past due accounts, tickler review, credit extensions, and customer inquiries. This may include calling past due customers
  • Review and process documentation for loan agreements and borrowing arrangements
  • Review documentation for renewals and restructures as approved by management
  • Prepare and review documentation requests, contact loan officers for missing information. Clarify facts and approvals
  • Review financial statements and loan application packages for submission to underwriting
  • Maintain file room, Electronic Files on shared drive and prepare new electronic credit files. Review existing documentation in files for accuracy and consistency and ensure all information is included in the file before submitting to Credit
  • Handle incoming customer calls, related to loan application status, billing, escrows, and loan histories and account analysis. Conduct investigations for loans, researching client disputes, incorrect billing, non-receipt of statements, and late charges
  • Respond to vendors, accountants, and auditors for balance verification
  • Monitor loan maturity dates and prepare loan extension requests in connection with the Portfolio Analyst
  • Coordinate with Loan Officer and Portfolio Analyst to keep customer in compliance with financial reporting and covenant requirements
  • Work with Closing department to process renewals and restructures
  • Coordinate with management and internal legal counsel to ensure that legal counsel is assigned to cases where representation is necessary
  • Research, investigate and resolve customer discrepancies, complaints, and payments
  • Liaise with various units responsible for providing service to the commercial customer including but not limited to the processing of loans, payments, financial analysis, statements, etc.
  • Manage the application of payments on the loan system to conform with the terms of the loan documents as advised by the Loan Officer or Portfolio Analyst. Proactively seek information from clients and prospective clients to understand possible changing situations, needs and desired benefits, communicate information to relationship officer
  • Ensure respective databases are accurate and up to date for customer information
  • Compile data and generate management reports as needed

To be considered, you will need:

  • High School Diploma or equivalent.  Bachelors Degree preferred
  • Minimum of five (5) year banking experience with a minimum of two (2) years supervisory experience managing a team of at least 3 employees
  • Strong computer skills to include Microsoft Office Programs, Excel and Word
  • Excellent oral and written communication skills

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As a leading financial institution in the communities we serve, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.




Popular is an Equal Opportunity Employer

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