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Analyst - Core Branch Administration (CIS)

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Date: May 13, 2019

Location: New York, NY, US, 10004


Join the Popular Team!

Founded in 1893, Popular Inc. has been built upon strong institutional values while providing broad financial services within the United States, Puerto Rico, and the Caribbean.

We strive to create an extraordinary legacy with a passion for customer service, tremendous dedication to our employees, and strong partnerships in the communities where we reside. Come explore Popular - Our bottom line is you.

Core Branch Administration

We are seeking an Analyst for our Core Branch Administration Team who can combine strong analytic capabilities, database skills, and exceptional communication skills to develop, implement, and lead projects designed to drive operational efficiency in retail branch locations.  

Branch Administration Analysts provide ongoing support to Branches and Regional Branch Administration Team in creating, distributing, and analyzing information, as well as identifying and leading process improvement initiatives to further enhance branch processes. 

In addition to standard Branch Administration functions, this Analyst role will have a primary function supporting processes related to the Customer Information Systems (CIS) function and designing and executing projects in collaboration with Core Systems and other stakeholders to remediate issues identified.  This position serves as a subject matter expert in this area with responsibilities consisting of the quality review, coordination, and maintenance of the Bank’s Customer Information System records. The incumbent in the position is responsible for the ongoing support to recognize and prevent future inaccurate, incomplete, and/or non-standard CIS records by means of extensive analysis and research to improve internal controls to mitigate risk and reduce losses, enhance operational quality, and provide ongoing reporting of trends, exceptions, and other operational metrics/functions to ensure complete oversight of CIS records.  To ensure high quality Bank records, this employee will work directly with the host systems and branch network to perform corrections, instruction, and oversight.

In this position, you will:

Customer Information Systems (CIS) Coordinator Duties

  • Develop and lead projects supporting enhancements of our Customer Information Systems in collaboration with multiple stakeholders such as IT/ Core Systems, Regulatory Compliance, Financial Crimes Compliance, Legal, Retail Leadership
  • Review host and exception reports to ensure information is accurate and within the standard format. Correct errors as required
  • Document reviews and changes, and maintain change records
  • Conduct quality review, coordination and maintenance of the Bank’s Customer Information System records
  • Follow up with Branch Personnel to determine training requirements, process issues etc. Facilitate trainings as needed and conduct ongoing branch visits for observation and reinforcement.
  • Follow up with Regional Management on issues, errors and concerns
  • Prepare regular branch communication articles addressing legal title and CIS requirements in bi-weekly format and/or Special Bulletins as required

Additional Branch Administration Responsibilities

  • Conduct business process analysis and research to improve internal controls to mitigate risk and reduce losses, enhance operational quality, and maintain departments internal controls and reporting of trends, exceptions, and other operational metrics/functions
  • Provide consultative support to regional Branch Administration team, retail branches, and business units for all branch system applications and processes. Conduct application testing when necessary
  • Prepare regular branch communications
  • Serve as back up for other Core Branch Administration functions (i.e. Methods & Procedures, Forms Repository, Money Desk Cash Ordering and IRD process, etc.) as necessary
  • Additional projects and tasks as defined by the management team as applicable

To be considered, you will need:

  • Bachelor’s Degree required, preferably with a financial or business-related specialty
  • 3-5 years related experience in banking, compliance, or audit
  • Knowledge of banking products/services, policies, procedures, and regulations
  • Proven oral and written communication skills with 2-5 years experience in Technical Writing or procedure design
  • High-level expertise with Microsoft Office suite (Excel, PowerPoint, Visio, and Project) and experience with reporting tools (Business Objects, Crystal, Cognos). Power user of Microsoft Excel and ability to learn Access and SQL preferred
  • Expertise with large databases and complex programs/macros design
  • Strong organizational, conceptual thinking, and problem-solving skills with strong attention to detail
  • Strong Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes
  • Demonstrated ability to build partnerships, foster collaboration, and maintain effective working relationships both internally and externally


Please consider joining our DYNAMIC, friendly team! It takes only a few minutes to check-out this great opportunity and apply!

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

To learn more about Popular, visit our website at

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Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

Job Segment: Law, Compliance, Business Process, Legal, Management

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