Branch Manager

Date: Oct 8, 2021

Location: New York, NY, US, 10002


Join the Popular Team!

Founded in 1893, Popular Inc. has been built upon strong institutional values while providing broad financial services within the United States, Puerto Rico, and the Caribbean.

We strive to create an extraordinary legacy with a passion for customer service, tremendous dedication to our employees, and strong partnerships in the communities where we reside. Come explore Popular - Our bottom line is you.

Delancey NY Mgmt

We are currently searching for a Branch Manager with excellent management and branch sales experience to join our dynamic team! 

This role manages all aspects of a branch - accountable for financial performance (P&L), new business development, customer experience, coaching and complying with all policies and procedures. The Branch Manager has in-depth knowledge and relationships within the community they serve. 

Executive presence coupled with authenticity and thoughtfulness in approach are critical for fit for the role. Emphasis is placed on ensuring that the branch achieves budgeted results and effectively manages risk. The Branch Manager is responsible to develop new business with a focus on small business loans and further expand existing business relationships while attracting new money.

In this position, you will:

P/L management

  • Be fully accountable to manage the branch budget by ensuring revenues and expenses meet or exceed goals

Sales management

  • Lead all sales activities for the branch, sourcing new client relationships and expanding existing client relationships by bringing the full suite of products to the client
  • Institute a sales and service culture with a sharp focus on providing clients with a best in class customer experience that leaves a mark of authenticity, warmth, competence, and simplicity
  • Build and manage a robust branch loan and deposit sales pipeline. Review reporting and provide consistent feedback to all employees on performance against sales targets
  • Develop a strong community network of local leaders and business to promote the branch's active involvement within the community


  • Mentor and coach staff through leadership by example of Popular’s Institutional values: Social Commitment, Customer, Integrity, Excellence, Innovation, Our People, Performance
  • Effectively communicate branch goals to employees, and monitor goal attainment
  • Ensure adherence to Popular’s brand standards around consistently delivering a best in class customer experience while following all guidelines and procedures


  • Be responsible for overseeing and coordinating operations of a branch, including training and managing teams to adhere to operational procedures, recruitment, expense management, etc. 
  • Be fully accountable for branch assessment results, audits (internal or external), and BSA efforts. Act as primary escalation point for decisions and issues within branch
  • Ensure operational risks are mitigated and branch and teams adhere to regulatory compliance policies and procedures
  • Lead and develop Branch Supervisor to successfully oversee day to day branch operations with a strict focus on branch procedures and regulatory compliance
  • Perform supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

To be considered, you will need:


  • Bachelor's degree from accredited college or university and/or five years or more of experience in Retail Branch operations, business development, sales and managing employees or equivalent related experience and training
  • Prior experience as Assistant Branch Manager or Branch Manager is preferred
  • NMLS registration; Safe Act compliant


Please consider joining our DYNAMIC, friendly team! It takes only a few minutes to check-out this great opportunity and apply!

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

To learn more about Popular, visit our website at

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We reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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