Branch Manager

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Date: Apr 5, 2024

Location: New York, NY, US, 10033

Company: Popular

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Wash Heights NY Mgmt

We are currently searching for a Branch Manager with excellent management and branch sales experience to join our dynamic team! 

This role manages all aspects of a branch - accountable for financial performance (P&L), new business development, customer experience, coaching and complying with all policies and procedures. The Branch Manager has in-depth knowledge and relationships within the community they serve. 

Executive presence coupled with authenticity and thoughtfulness in approach are critical for fit for the role. Emphasis is placed on ensuring that the branch achieves budgeted results and effectively manages risk. The Branch Manager is responsible to develop new business with a focus on small business loans and further expand existing business relationships while attracting new money.

In this position, you will:

P/L management

  • Be fully accountable to manage the branch budget by ensuring revenues and expenses meet or exceed goals

Sales management

  • Lead all sales activities for the branch, sourcing new client relationships and expanding existing client relationships by bringing the full suite of products to the client
  • Institute a sales and service culture with a sharp focus on providing clients with a best in class customer experience that leaves a mark of authenticity, warmth, competence, and simplicity
  • Build and manage a robust branch loan and deposit sales pipeline. Review reporting and provide consistent feedback to all employees on performance against sales targets
  • Develop a strong community network of local leaders and business to promote the branch's active involvement within the community


  • Mentor and coach staff through leadership by example of Popular’s Institutional values: Social Commitment, Customer, Integrity, Excellence, Innovation, Our People, Performance
  • Effectively communicate branch goals to employees, and monitor goal attainment
  • Ensure adherence to Popular’s brand standards around consistently delivering a best in class customer experience while following all guidelines and procedures


  • Be responsible for overseeing and coordinating operations of a branch, including training and managing teams to adhere to operational procedures, recruitment, expense management, etc. 
  • Be fully accountable for branch assessment results, audits (internal or external), and BSA efforts. Act as primary escalation point for decisions and issues within branch
  • Ensure operational risks are mitigated and branch and teams adhere to regulatory compliance policies and procedures
  • Lead and develop Branch Supervisor to successfully oversee day to day branch operations with a strict focus on branch procedures and regulatory compliance
  • Perform supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

To be considered, you will need:

  • Bachelor's degree from accredited college or university and/or five years or more of experience in Retail Branch operations, business development, sales and managing employees or equivalent related experience and training
  • Prior experience as Assistant Branch Manager or Branch Manager is preferred
  • NMLS registration; Safe Act compliant


Salary Range Information

Our base salary for this position located in New York generally ranges between $95,000.00 and $130,000.00 annually, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


If you have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide reasonable accommodations. Any other correspondence will not receive a response.


As a leading financial institution in the communities we serve, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.


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Popular is an Equal Opportunity Employer

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Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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