HR Specialist | Learning & Development

Date: Aug 5, 2022

Location: New York, NY, US, 10004

Join the Popular Team!

Founded in 1893, Popular Inc. has been built upon strong institutional values while providing broad financial services within the United States, Puerto Rico, and the Caribbean.

We strive to create an extraordinary legacy with a passion for customer service, tremendous dedication to our employees, and strong partnerships in the communities where we reside. Come explore Popular - Our bottom line is you.


General Description

As a Trainer, you will partner with the L&D unit, HRSP's, designated liaisons to support business through learning needs.


Essential Duties and Responsibilities

  • Deliver ILT training courses with an emphasis on software system implementation, banking products, services, policies and procedures in the NY/NJ and Florida Regions as needed using a variety of training methodologies and techniques to ensure maximum effectiveness of training programs.  
  • Design and develop course materials for classes such as participant and quick reference guides, exercises, and other learning tools.
  • Maintain curriculum updated (course design, content, activities, and guides) to ensure compliance with corporate policy and procedures.
  • Build partnership with senior leaders and HR Business Partners to bridge gaps in knowledge/skills and to enhance overall results for each division.
  • Discuss in-class performance issues with the L&D Supervisor. May be involved in coaching discussions and/or corrective action process if necessary.
  • Assess training effectiveness through learning survey results, business outcomes, management feedback and branch visits for further action upon findings.
  • Coordinate all training delivery logistics in accordance with course design and established guidelines including scheduling, audience identification, materials, attendance tracking and facilities.
  • Coordinate with external and internal resources/facilitators all the scheduling for the assigned learning activities.
  • Plan, prepare and monitor the production of all training materials for each session. 
  • Provide on-site support to facilitators to guarantee that the learning experience occurs as designed.
  • Administer, score, record and report result of different course assessments as defined by internal processes and guidelines.
  • Support the administration of the training courses delivery (push / pull) through the LMS (Success Factors) according to the corporate centralized strategy.
  • Prepare reports and presentations of L&D key performance indicators (KPI’s) on a monthly and quarterly basis. 
  • Other responsibilities may include management of invoices and program budget and support some e-learning design.
  • Maintain inventory of training library books and materials.
  • Collaborate with special projects and other duties as required.



  • Bachelor’s Degree in Human Resources, Education or Industrial Psychology.


Certifications / Licenses

Certifications in facilitation, instructional design, human resources, project management or other is desirable.



  • A minimum of three (3) years of experience in designing and facilitating training sessions is desirable.


Knowledge, Skills and Abilities (KSA’s)

  • Facilitation skills: Track record in facilitation and presentation skills. Able to present ideas effectively one-on-one, virtually and with a large group. Able to communicate effectively with people at all levels and in various settings.
  • Instructional design: Knowledge in developing content using practical adult learning methodologies (ADDIE, SAM)
  • Computer and technological skills: Advanced proficiency in the Microsoft suite of products (i.e., PowerPoint, Excel, Outlook, and Word). Familiarity with Learning Management Systems (Success Factors is a plus). A level of proficiency in eLearning tools such as Captivate, Articulate Studio/Storyline, Photoshop/Illustrator and Flash is highly desirable. 
  • Project Management: Ability to work with multiple projects and tasks with minimum supervision.  Capacity to achieve results according to plan ensuring the expected quality. Must demonstrate leadership, logic, and reasoning skills.
  • Operational/Regulations Processes: Knowledge on policies and regulations. Ability to establish, conduct and track operational processes properly, and implement changes.
  • Demonstrated ability to work independently and collaborate with team members.


  • Some travel may be required.
  • Basic Spanish knowledge [desired].


Please consider joining our DYNAMIC, friendly team! It takes only a few minutes to check-out this great opportunity and apply!

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

To learn more about Popular, visit our website at

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We reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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