Product Manager - Deposits

Date: Jul 23, 2021

Location: New York, NY, US, 10004

 

Join the Popular Team!

Founded in 1893, Popular Inc. has been built upon strong institutional values while providing broad financial services within the United States, Puerto Rico, and the Caribbean.

We strive to create an extraordinary legacy with a passion for customer service, tremendous dedication to our employees, and strong partnerships in the communities where we reside. Come explore Popular - Our bottom line is you.

US Digital Innovation


Popular Bank is seeking a motivated, detailed oriented, Deposits Product Manager to support the development of consumer and business deposits solutions and client experience. The Deposits Product Manager will manage the development and continuous enhancement of the bank’s deposit products, and ATM/debit card products rethinking every aspects of the product experience to ensure deliver an exceptional customer experience while helping the bank attain its strategic goals.

This role requires a sense of urgency and a passion for the end to end customer experience.  It is a hands-on product management position that works across the entire product lifecycle from product-market fit, customer experience design, implementation, go-to-market delivery, performance measurement and post-launch support.  
 

In this position, you will:

 

  • Lead the end to end implementation of new products and enhancement of existing products under management to close any gaps in our current product offering    
     
  • Maintain up to date documented competitive and market analysis 
     
  • Own the Product Development Roadmap for Deposits and ATM/debit card products, constantly incorporating enhancements to existing products and the launch of new products, based on competitive analysis and in partnership with Sales and Business heads
     
  • Partners with internal business partners to ensure deposits product portfolio meets all regulatory compliance requirements
     
  • Research and document detailed product requirements to ensure that products meet business needs, performance objectives and deliver an exceptional customer experience
     
  • Provide support in testing and technology deployments
     
  • Analyze product metrics, provide actionable insights, and develop business cases to justify product launches and enhancements 
     
  • Collaborate with Digital Product Managers and Call Center leads to define a best in class web and call center customer experience
     
  • In partnership with Marketing, execute marketing plans for products under management
     
  • Be a source of product information for all stakeholders of the bank including training and communicating product features, benefits, and performance
     
  • Address customer complaints and issues in a timely fashion and recommend enhancements to current processes to improve customer experience
     
  • Support other operational and administrative tasks for the units as needed
     

To be considered, you will need:

 

  • Minimum 3 years of deposit product management
     
  • Bachelor’s Degree required.  Preferably in business, economics, statistics or related field
     
  • Strong conceptual thinking skills with an ability to problem solve, recommend solutions, and intuitively prioritize business issues in a matrixed organization
     
  • Effective organizational, presentations skills
     
  • Ability to work on multiple projects simultaneously, managing time and resources to ensure work is completed efficiently and within established timeframes
     
  • Demonstrated ability to build partnerships and foster collaboration and teamwork
     
  • Microsoft Office suite with marked proficiency using PowerPoint and Excel
     
  • Excellent communications skills and proven ability to communicate effectively with senior management
     

 

Please consider joining our DYNAMIC, friendly team! It takes only a few minutes to check-out this great opportunity and apply!

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

To learn more about Popular, visit our website at www.popularbank.com

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We reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

 


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City

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