Quality Assurance Representative

Quality Assurance Group

We are currently looking for a Quality Assurance Representative who will be responsible to monitor and ensure procedures within the organization are being met according to company guidelines and policies. Ensure objectives are being met so that the company maintains operations at an optimal level. Determines non-compliant operations and documents details. Provides management with reports and recommends improvements.

In this position, you will:

• Review new accounts as well as change requests which involves reviewing documentation, all applicable Bank systems and KYC to ensure all accounts are in line with policy and Bank procedures. 
• Update the QA Documentation database with exceptions as applicable. Properly communicate outstanding KYC issues with Bankers. Work with branch team members, when necessary, to resolve any outstanding items. 
• Familiarize and review all policy and procedure updates on Bank policy, and BSA/AML KYC policies on Bank intranet as frequently as necessary in order to proactively identify opportunities to improve the quality of reviews. 
• Answer questions raised by Bankers regarding Deposit procedures; any administrative duties such as the filing, storage and imaging of documents; pull and review reports and manage research queries for Managers. 

To be considered, you will need:

Minimum required:

• Associate's degree 
• Two years of banking experience preferred. 
   

To perform the job successfully, an individual should demonstrate the following competencies:

Analytical Skills- Exhibits one or more of the following:

• Focus: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments
• Analytical: Collects, researches and complements data; Synthesizes complex or diverse information
• Design: Demonstrates attention to detail; Applies design principles; Generate creative solutions
• Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions

Communication Skills- Exhibits the following:

• Oral Communication: (Spanish and/or English) Speaks clearly and persuasively in positive or negative situations; Demonstrates group presentation skills
• Written Communication: (Spanish and/or English) Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively

Base Salary & Benefits

 Our base salary for this position located in New York generally ranges between  $26.00 and $32.00  hourly, depending on business need and on your qualifications and experience. Base salary does not include incentive compensation, commission, or any other type of remuneration or benefits.

In addition to salary, Popular's well-rounded benefits package for regular full-time and part-time employees includes a comprehensive health plan, flexible time off options, and savings and investment plans. Seasonal/temporary employees are not eligible for these benefits.”