Branch Supervisor

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Date: Dec 8, 2023

Location: North Miami Beach, FL, US, 33179

Company: Popular

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

N Miami Bch/Garden FL

The Branch Supervisor supports the Branch Manager by overseeing the day-to-day administrative, operational, and sales functions of the retail branch.

In this position, you will:


Responsible for overseeing and coordinating all operations of a branch, including:

  • Train and manage teams to adhere to operational procedures - i.e., maintaining custody of vaults combinations, official checks, ATM Cards, petty cash; control and prepare bait listing, authorization limits and tellers set-up, suspense and deferred items, write-ups, and charge-offs
  • Monitor controllable expense accounts (e.g., overtime)
  • Be fully accountable for branch assessment results, audits (internal or external), and BSA efforts. Acta as primary escalation point for decisions and issues within branch
  • Manage resource planning and recruitment

Sales Management

  • Support all sales activities for the branch, sourcing new client relationships and expanding existing client relationships by bringing the full suite of products to the client
  • Execute/promote a sales and service culture with a sharp focus on providing Popular’s clients with a best in class customer experience that leaves a mark of authenticity, warmth, competence, and simplicity
  • Review reporting and provide consistent feedback to all employees on performance against sales targets

Best in Class Customer Experience

  • Mentor and coach branch staff on Popular’s key values: professionalism, accountability, customer centricity and security
  • Promote environment of ongoing customer feedback and continuous improvement
  • Ensure teams address customer issues and concerns promptly

Risk Management

  • Be responsible for compliance functions including reconciliations, audits (internal/external), reporting, controls, records management, approvals, and opening/closing procedures, ensuring all security procedures are strictly adhered
  • Ensure branch staff is educated on banking regulations and adheres to corresponding internal policies and procedures, including BSA / KYC policies & procedures, Consumer Financial Protection Act, Gramm Leach Bliley Act, etc.
  • Serve as primary liaison with BSA team, proactively identifying unusual activity and leading inquiries and resolution
  • Promote the branch's active involvement within the community and report all CRA related activities to appropriate unit

Supervisory Responsibilities

  • Perform supervisory responsibilities in accordance with the organization's policies and applicable laws.  Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

To be considered, you will need:


  • Bachelor's degree from accredited college or university and/or two or more years of experience in Retail Branch operations, business development, sales, and managing employees, or equivalent related experience and training
  • NMLS registration; Safe Act compliant


Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


If you have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide reasonable accommodations. Any other correspondence will not receive a response.


As a leading financial institution in the communities we serve, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.


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Popular is an Equal Opportunity Employer

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