Date: Sep 16, 2022

Location: Ponce, PR

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!


Ponce, PR

General Description

Supervises and coordinates work of the employees as well as processes and operations within a particular unit.

Essential Duties and Responsibilities

  • Assist in establishing unit goals and action plans. 
  • Determines work procedures, prepares work schedules, assigning and monitoring work to improve effectiveness.
  • Communicate policies, practices, and procedures to employees and ensure compliance.
  • Identifies and resolves problems and inconsistencies, determining appropriate course of actions. Helps develop and monitor budget for cost control. 
  • Conducts staff meetings to discuss operational problems or explain procedural changes or practices. 
  • Prepare project updates within required timeframe and delegate individual tasks to all employees. 
  • Analyze all opportunities and recommend ways to improve efficiency and reduce costs.  Assist staff in managing difficult cases. 


Supervisory Responsibilities:
Directly supervises at least 2 full time employees.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Coach and develop employees.  Foster a spirit of teamwork that allows for disagreement over ideas as well as diversity.

Minimum Education

Bachelor's Degree 


At least  three (3) years of related experience.

Certifications / Licenses

No certifications or license needed.


Accountability (L)
Analytical Discipline (L)
Building Effective Teams (L)
Change Agent (L)
Customer Centric (L)
Developing People (L)
Strategic Thinking (L)
Character (L)

Additional Information

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.


Popular is an Equal Opportunity Employer

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