Administrative Assistant

General Description

Support the manager and the Corporate Banking Business Relations officers (Deposits and Services) in achieving business objectives and customer service in the private commercial sector.

Essential Duties and Responsibilities

•    Attentively listen to customers to address any questions or concerns they may have.
•    Proactively prevent and resolve customer issues.
•    Apply sales and customer service skills effectively.
•    Act as a liaison between the customer, RO, CMS, Bank Processor and several other units of the organization.
•    Provide support and follow up to external and internal units.
•    Support the group's TLs in organizing schedules, filing documents, coordinating meetings, and preparing expense reports for officers, including the manager. Provide administrative support to officers and CMS.
•    Support officers in entering customer corporate card cases by CLP and follow up to ensure the customer picks them up at our offices.
•    Complete auditor confirmations for clients as requested.

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Education

Experience

Two years of experience in customer service and banking. Preferably with knowledge of commercial products and services, sales, implementation, and operations.

Other Qualifications

•    Effective oral and written communication skills in Spanish (advanced level) and English (fluent)
•    Proficiency in various systems, including but not limited to Microsoft Office 365 (Outlook, Excel, Word, Teams, SharePoint).
•    Strong analytical skills and the ability to verify data integrity.
•    Positive attitude, active listening skills, and attention to detail.
•    Initiative and sound judgment in problem-solving and decision-making within assigned responsibilities.
•    Excellent interpersonal and communication skills when interacting with colleagues and customers.
•    Strong organizational skills with the ability to prioritize tasks, work under pressure, and meet deadlines.
•    Team-oriented mindset with the ability to collaborate effectively.
•    Demonstrates the ability to present numerical data clearly and accurately.
•    Ability to work with multiple tasks simultaneously and attention to detail. 
•    Ability to work on a team and with little supervision.

Region Locations

Popular Center Building, Floor 6

Work Schedule

On-site
Monday to Friday - 8:00 a.m. to 5:00 p.m.
Availability of working extended hours, holidays and weekends

Values

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.