IT Audit Manager I

Date: Jun 12, 2022

Location: San Juan, PR

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

General Description

Through a comprehensive understanding of internal control environments within the IT function, the IT Audit Manager is responsible for organizing and overseeing the IT internal audit function, Information Technology General Controls (ITGC) testing, SOX 404 tests of key controls, in accordance with the annual audit plan and the established division standards. Ensures that the audit efforts are effectively focused on relevant risk areas, and that tasks are adequately distributed amongst the team members to ensure they are timely and properly completed. Helps team members understand how to develop and enhance different competencies in order to grow as an auditor.

Essential Duties and Responsibilities

Manages and executes annual audit plan for Popular, Inc. and its subsidiaries, including management testing of systems dependencies of key financial and operational.  Participates and leads the IT risk assessment process of the audit universe, which is performed annually and updated quarterly. Assists in the preparation, on an annual basis, of the IT Program Conclusions for the various risk management programs, in support of the overall Risk Management Program Conclusion. Manages the quarterly project to test the sustainability of high-risk recommendations that were closed in the past six months and prepares the results summary for the audit committee.

Coordinates with units the audit process, which includes identifying changes, risks, controls, and relevant matters.  Discusses issues raised or concerns with management and timely completes the review areas. Evaluates and discusses the resulting recommendations, ensuring their understanding and prompt resolution. Coordinates meetings and evaluates controls to be implemented to ensure the items are addressed appropriately and within the allotted time, in coordination with the team. Identifies any thematic issues that may be applicable to the area and audits in process. Creates and reviews final audit evaluations and reports, and provides follow-up as required. Responsible for the timely completion of the audits assigned, within the assigned budget and established due dates, as determined in the planning process. Identifies opportunities to utilize data analytics techniques where appropriate. Strives to build institutional knowledge of specific products and processes and work collaboratively with business unit managers to become a trusted advisor. Assists in the preparation and monitoring of compliance with audit department metrics and targets. Prepares analytics and reports for the committees, as required.


Bachelor's Degree in Computer Science, Business Administration, or Information Systems


Five (5) years of experience overseeing, planning, developing and executing IT audits, reviews, compilations and advisory audit engagements.

Five (5) or more years of public accounting or experience in the financial services industry or in the internal audit role from IT perspective.

Certifications/ Licenses

  • Certified Information Systems Auditor (CISA) - Required
  • CPA – Optional
  • Certified Internal Auditor (CIA) Optional

Other Qualifications

Excellent people skills to develop, maintain, and promote good relationships with team members.

Excellent people skills to develop and maintain good relationships with auditees, anticipate their needs, present alternatives, and provide follow-up to the agreements reached.

Comprehensive understanding of internal control environments within the IT function.

Understanding of information security standards, best practices for securing computer systems, and applicable laws and regulations.

Knowledge of internal auditing, internal controls, risk management, and finance and accounting practices and methods.

Outstanding interpersonal and communications skills (verbal / written); ability to communicate effectively with technical and non-technical audiences, in both English and Spanish.

Experience with multiple technology domains including aspects of Windows / Office 365, web and/or database management, software development, networking, and automation.

Available to travel as needed.

Working knowledge of: MS Office: Word, Excel, PowerPoint, ACL or Arbutus, and Database Querying (SQL).

Ability to work under pressure to meet deadlines.

Excellent organizational skills to work with multiple projects and comply with established deadlines.

Excellent leadership and teamwork skills.

Results-driven and proactive.


Analytical Discipline
Change Agent
Collaboration & Teamwork
Customer Centric
Self Development
Building Effective Teams (L)
Developing People (L)
Strategic Thinking (L)

Important: The candidate must provide evidence of academic preparation or courses related to the job posting.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.





Popular is an Equal Opportunity Employer

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