Business Analyst | Business Risk & Controls

Job Type

Full Time

General Description

Analyzes business results and processes.

Essential Duties and Responsibilities

Gathers, reviews and analyzes the business results and needs to help identify business problems and propose solutions. Works as a liaison among stakeholders in order to obtain, analyze, communicate and validate requirements and functional specifications for changes to business processes and applications to ensure optimal operational performance. Use proven tools, methods and metrics to identify opportunities, forecast changes and track improvements in areas such as billing, budget, production, and workflow and customer relationship, among others. Coordinate and facilitate working sessions to identify and develop different business solution alternatives and scopes. Facilitate and coordinate the definition of a business solution including cost and time analysis, and interdependencies between operational and technical areas. Consolidates information and creates dashboards for use in management decision making. Prepares and presents business solutions, trends and recommendations to stakeholders that enable the organization to achieve its goals.

Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.

Education

Experience

At least three (3) years of related experience in business analysis, data analysis or similar role in highly regulated industry. 

Certifications / Licenses

The following certifications and/or licenses are not required but, desirable:

• Business Analyst Certification
• PMP
• Microsoft Certified Professional (MCP)

Other Qualifications

• Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis of work procedures and business results and recommend changes to improve the effectiveness of the business' management.
• Strong technical acumen: knowledge of processes, controls, efficiency metrics and reporting concepts. Ability to write technical instructions using programs and technology. Robust knowledge of applicable local and federal laws, regulations, and guidelines.
• Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
• Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
• Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
• Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills. Strong understanding of Agile methodologies, particularly Scrum or Kanban.
• Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
• Computer and Technological Skills: Proficient in MSO 365. Experience with tracking and project management tools such as: JIRA; data visualization and design tools such as: Power BI, Canva among others is desired.

Region Locations

Puerto Rico

Work Schedule

Hybrid

Values

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.