Business Analyst / Digital Banking & Payments Division

Full Time Job Opportunity

Location

Hybrid / Señorial Building / San Juan, P.R.

General Description

The Business Analyst analyzes business processes, identifies improvement opportunities, and translates business needs into clear requirements and user stories. This role supports target-state design, feature prioritization, and stakeholder alignment while ensuring solutions deliver measurable value.

The Business Analyst documents current and future-state processes, defines acceptance criteria, supports knowledge transfer to project and technical teams, and helps embed metrics for ongoing performance monitoring.

Essential Duties and Responsibilities

• Design and support business solutions.
• Understand and interpret business requirements and translate them into technical solutions.
• Develop a strong understanding of the end-to end reporting processes, including production critical path and dependencies on associated business processes, to identify gaps and opportunities for improvements.
• Ensure adherence to development standards to deliver fit-for-purpose solutions that are robust and, where necessary, scalable.
• Conduct interviews, workshops, focus groups, brainstorming, observations, and surveys/questionnaires with stakeholders to determine the requirements needed for a new project.
• Coordinate and document the acceptance and understanding of all stakeholders, including the vendors.
• Gain a detailed understanding of current capabilities, gaps and opportunities resulting in efficiencies and/or improving customer experience. Help create competitive differentiation for Popular.

Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.

Education

Bachelor's degree in Computer Science, Engineering, Information Technology or Business Administration or related field.

Experience

At least two (2) years of experience documenting business requirements, user stories, acceptance criteria, and current/future-state process flows.  Supporting technology implementations, system enhancements, or process improvement initiatives is preferred.

Other Qualifications

• Facilitating stakeholder interviews, workshops, or meetings to gather and validate project requirements.

• Proficient in planning discovery activities, mapping business processes, eliciting requirements, and writing user stories.
• Experience in managing projects and working on cross functional initiatives is a plus.
• Experience working with development teams is required.
• Experience working and using tools such as Jira, Salesforce, Pica and using tools such as Jira, Salesforce, Picas, or similar platforms is preferred.
• Salesforce implementation experience across the whole Software Development Lifecycle (SDLC) is a plus.
• Proficiency of MS Office suite is a must – in particularly in Excel, Word and PowerPoint.
• Excellent written and verbal communication skills in Spanish and English.

Values

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.