Product Owner

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Date: Dec 7, 2023

Location: San Juan, PR

Company: Popular

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Job Type

Full Time

General Description

Responsible for defining and prioritizing the product backlog, ensuring the delivery of a valuable and high-quality product, and acting as a bridge between stakeholders and the development team. The Product Owner plays a pivotal role in the success of the project by understanding customer needs, creating a clear vision for the product, and making decisions that guide the development process.

Essential Duties and Responsibilities

  • Product Vision and Strategy: Develop and communicate a clear product vision and strategy that aligns with Popular’s goals and customer needs.Continuously evaluate market trends and customer feedback to adjust the product strategy as needed.
  • Backlog Management: Create, refine, and prioritize the product backlog, ensuring it reflects the highest-value items for development. Define and communicate user stories, epics, and acceptance criteria to guide the development team.
  • Stakeholder Engagement: Collaborate with stakeholders, including customers, end-users, business leaders, and development teams, to gather and validate requirements. Act as the primary point of contact between stakeholders and the development team, ensuring clear communication and shared understanding.
  • Release Planning: Plan and prioritize product releases, determining which features and enhancements will be included in each release. Balance business objectives, technical constraints, and customer needs to create a release schedule.
  • Sprint Execution: Participate in Agile ceremonies, including sprint planning, daily stand-ups, sprint review, and sprint retrospective meetings. Clarify requirements and provide real-time feedback to the development team during sprints.
  • Acceptance and Validation: Accept or reject work completed by the development team, ensuring that it meets the defined acceptance criteria and user expectations. Verify that the product increment delivered aligns with the product vision.
  • Risk Management: Identify and mitigate risks related to the product, making informed decisions to optimize the development process. Adapt to changing circumstances and emerging issues while maintaining focus on the product's goals.
  • Continuous Improvement: Collaborate with the Scrum Master and other team members to improve the Agile process. Seek feedback from stakeholders and the development team to refine the product and development approach.


 Bachelor’s degree in Business Administration, Industrial Engineering or Information Systems.


Three (3) years related experience as Product Owner, Project or Product Management, Agile Development experience preferable. Proven experience as a Product Owner or similar role in software development projects. Ability to balance business needs, user requirements, and technical considerations.

Certifications / Licenses

Certifications are highly desirable but not required.


Project Management Professional (PMP)

Knowledge, Skills & Abilities (KSA's)

  • Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests.  Ability to conduct analysis on work procedures, business results, and recommends changes to improve the effectiveness of the business's management.

  • Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients.  Highly develop written and verbal communications skills in English.  Presents numerical data effectively. Superior communication and interpersonal skills.  Excellent report-writing and presentation skills.  Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.

  • Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments.  Collects, research and complements data; Synthesizes complex or diverse information.  Demonstrates attention to detail; Applies design principles; Generate creative solutions.  Strong quantitative, research and analytical skills.  Experience with data analysis, persuasive and informative writing, workload management, and process management.

Knowledge, Skills & Abilities (KSA's cont.)

  • Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.

  • Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change.  Knowledge on project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports.  Must demonstrate leadership, logic, and reasoning skills. Strong understanding of Agile methodologies, particularly Scrum or Kanban.

  • Operational/Regulations Processes: Knowledge on budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.

  • Computer and Technological Skills: Proficient in MS Office 365. Experience with tracking and project management tools such as: JIRA; data visualization and design tools such as: Power BI, Canva among others is desired.

Region Locations

Puerto Rico

Work Schedule



Analytical Discipline
Business Excellence
Change Agent
Collaboration & Teamwork
Self Development
Customer Centric

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


If you have a disability and need assistance with the application process, please contact us This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.


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Popular is an Equal Opportunity Employer

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