Business Analyst | Industrial Engineer

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Date: Jan 26, 2024

Location: San Juan, PR

Company: Popular

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

General Description

  • Proactively evaluate and test solutions which will result in operational efficiencies within the Operations unit. Proactively design and improve processes with a human centered approach aiming to improve the quality of products and services, achieve cost reductions, and increase efficiency, while ensuring workers experience, safety, and complying with government regulations.  Supports the team’s effectiveness by enabling them to improve their practices and delivery processes within the Agile framework.

Essential Duties and Responsibilities

  • Identify areas of opportunity and lead process improvement or process design projects to identify efficiencies and cost reduction opportunities.
  • Apply new technologies as well as re-think the business and operating models.
  • Integrate Lean or Six Sigma methodologies and tools with human centered design topics, as needed.
  • Analyze data with Lean or Six Sigma tools and knowledge (i.e., Statistical Process Control, Regression, Process Capability, Pareto Charts, among others) to define and report on key performance indicators (KPIs), uncover opportunities, track processes performance, and drive decision making.
  • Focus on operational efficiencies that will result in an increase in the business. 
  • Establish communication with different areas, including the systems group, to meet the business’ objectives.
  • Evaluate technology solutions that can be integrated to optimize processes and improve overall performance.
  • Verify, test, analyze and document processes as required to improve processes. 
  • Understands current business needs and develop strategies to provide solutions focused on achieving the established objectives.  
  • Analyzes data using statistical methods to facilitate analysis and identification of process improvements solutions. 
  • Provides support to business units in the sustainability of completed process improvements projects and to promote a continuous improvement mindset. 
  • Ensure that all process documentation is completed and updated to ascertain process optimization sustainability.  
  • Track projects and ensuring completion of the suggested improvements.
  • Supporting teams to complete their part in projects and providing the documentation or tools needed to complete the different stages of a project.
  • Develop monthly metrics or as requested.
  • Convert data into visual stories using data visualization tools such as Excel, Power BI, and Tableau
  • Ensure successful planning, execution, and completion of process improvement initiatives.


Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.


Bachelor's Degree in Industrial Engineering


  • At least two years of related experience in project coordination and/or management; Preferably, have the Project Management certification (PMP) and experience or courses in Lean/Six Sigma philosophy. 


Certifications / Licenses (desireble)

Business Analyst Certification
Microsoft Certified Professional (MCP)

Other Qualifications

  • Advanced proficiency in Microsoft Office applications (Word, Excel, Power Point), Microsoft Project, among others. Know about data bases such as SQL and Access.
  • Analytic abilities in order to evaluate and synthesize complex and diverse information.
  • Have clear and effective communication skills, both written and spoken.
  • Be able to work with little or no supervision and with interdisciplinary groups. Have the ability to create and offer effective presentations to work groups; identify, understand and solve situations while applying concepts, analytic techniques and offer alternatives to solutions.
  • Be able to manage, with agility, changes in tasks, identify available resources and establish priorities.
  • Ability to work under pressure, complete multiple tasks simultaneously, and meet deadlines.
  • Have an intermediate or advanced proficiency in both written and spoken English.


Passion for People
Succeed Together
Own Every Moment
Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


If you have a disability and need assistance with the application process, please contact us This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.


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Popular is an Equal Opportunity Employer

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Job Segment: Lean Six Sigma, Six Sigma, Business Process, Management

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