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Date:  Jul 7, 2024

San Juan, PR

Company:  Popular
Workplace Type:  Hybrid

Business Analyst | Digital Banking

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

General Description

  • The Business Analyst is responsible for analyzing and modeling existing business processes and application functionalities. The goal of business process analysis is to understand and document current business procedures and application functionalities and identify areas for improvement. A thorough understanding of the current state of the organization or application is necessary prior to recommending changes related to implementing a new business solution. Is also responsible for evaluating proposed features and improvements received from other business units for our managed applications.  The BA will create an impact analysis including possible ROI / Savings to be used as supporting documentation for prioritization decisions for our feature backlog.

  • The Business Analyst is responsible for the integrity of the requirements from beginning to end. The redaction and validation of the user stories and the definition of done in each sprint; uses modeling tools to document the current state of business processes as well as the desired future state in the form of requirements, user stories and activity diagrams. The business analyst is responsible for the knowledge transfer of business implications to the application/database developers, Product Owners, Quality Assurance Analysts, and project managers.  Will also include metrics embedded into every new initiative and is responsible for having those metrics included in divisions analytics for the ongoing feature performance monitoring.


Essential Duties and Responsibilities

  • Design and support business solutions.
  • Understand and interpret business requirements and translate them into technical solutions.
  • Develop a strong understanding of the end-to end reporting processes, including production critical path and dependencies on associated business processes, to identify gaps and opportunities for improvements and then specify changes
  • Ensure adherence to development standards to ensure fit for purpose solutions delivered that are robust and where necessary scalable.
  • Elicit User Stories – Conduct interviews, workshops, focus groups, brainstorming, observations, and surveys/questionnaires with stakeholders to determine the requirements needed for a new project.
  • User Stories Handshake – Coordinate and document the acceptance and understanding of all stakeholders including the vendors with the Business Requirement Document.
  • Gain detailed understanding of current capabilities, gaps and opportunities streamlining for efficiencies and improving customer experience. Help create competitive differentiation for Popular Inc.


Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.


  • Bachelor’s degree in Computer Science, Information Technology or Business Administration.


  • At least 3 years of Banking experience in either Business Analysis, Data/Analytics, Product Management or Operations.

Certifications / Licenses (Nice to have)

Business Analyst Certification
Microsoft Certified Professional (MCP)

Other Qualifications

  • Proficient in planning discovery activities, mapping business processes, eliciting requirements, and writing user stories.
  • Strong written and verbal communication skills and proficiency of MS Office suite is a must – in particularly in Visio, Excel, Word and PowerPoint
  • Excellent knowledge of Scrum, Agile, SAFe, DevOps, and technology such as Jira and Confluence.
  • Salesforce implementation experience across the whole Software Development Lifecycle (SDLC) is a plus.
  • Experience in managing projects and cross functional initiatives is a plus.
  • Experience working with development teams is required.





Passion for People
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Own Every Moment
Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


If you have a disability and need assistance with the application process, please contact us This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.


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Popular is an Equal Opportunity Employer

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