Business Analyst

Full Time Job Opportunity

Location

Hybrid / Cupey Center / Puerto Rico

General Description

This position is responsible for maintaining a deep awareness of how our business operation works in Individual Lending Services Division and helping the stakeholders explore the key performance indicators (KPI) to execute their roles more effectively.  Gathers, reviews, and analyzes the business results and needs to help identify business problems, and propose solutions (recalibrate metrics, design or propose changes, and new scorecards). Use proven tools, methods, and metrics to identify opportunities, forecast changes and track improvements in areas such as budget, production, and workflow and customer relationship, among others. Managing the monthly results to produce scorecards and incentives reports, send incentive payments, works with claims submitted and document exceptions. Coordinate and facilitate working sessions to identify and develop different business solution alternatives and scope. Determine opportunities to increase efficiency, evaluate, and implement initiatives or projects to improve our internal processes and our clients.  

Essential Duties and Responsibilities

•    Prepare scorecards monthly reports.  This includes gathering all information, analyzing, and preparing the incentives, always ensuring the information provided is accurate and on time.
•    Support the Incentive Plan audit related processes, this entails being the direct point of contact, preparation of walkthroughs, issue analysis and implementation of corrective actions.
•    Review, actualize, and maintain updated documentation of all regulatory and operational related processes (scorecard).
•    Analyze statistical data align to strategic recommendations.
•    Ability to communicate (verbal and written) with business units that rely on that information to define reports requirements or organizational process. 
•    Identify opportunities, analyze their causes, and resolve them in a timely and successful manner to reduce time and facilitate work processes in your unit.
•    Analyze monthly incentives, the costs and operational expenses and revenues against prior year and budget, providing explanations and business solutions.
•    Prepare annual Planning process to align Division’s strategic projects with Budget recommendations for the clients under your scope.
•    Analyze processes related to performance, capacity, and incentive management according to strategic objectives, and business needs.
•    Identify processes that need to be more efficient and implement solutions.
•    Ability to coordinate initiatives and tackle more complex projects.
•    Evaluate alternatives and then implement initiatives or projects to improve internal and customer processes.
•    Lead the Collect, analyze, and approval the project’s business requirements. 
•    Prepare strategic analysis to design scorecards.

Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.

Education

Bachelor's degree in Industrial Engineer, Business Administration, Finance or Information Systems preferred.

Experience

At least two (2) years of experience in data analysis, handling data, integrating multiple databases to generate reports, process improvement and/or automation processes.

Other Qualifications

• Data mining with the ability to identify patterns in complex data sets.  
• Excellent interpersonal and communication skills and teamwork.
• Analytical and critical thinking capacity is a must, with emphasis on attention to detail.
• Knowledge of the laws and regulations that apply to the financial industry.
• Ability to engage with all levels of the organization (employees/administration/peers) and establish strong relationships with teams and internal customers.
• Able to multitask, be detail-oriented and demonstrate strong organizational skills.
• Ability to work independently or as part of a team.
• Must possess the ability to work under pressure, meet deadlines and be responsible.
• Demonstrate proactivity to find and define problems, understand business impact, identify solutions, and provide recommendations for corrective actions.
• Negotiation and cost analysis skills to determine which requests will be turned into requirements and their priority levels.
• Flexibility and adaptability to change and stand out as a team player in an accelerated, change-oriented environment.
• Willing and able to take the initiative to learn, increase knowledge and improve skills in a self-taught way to improve performance and position an added value.
• Presentations skills.
• Strong communication skills both written and spoken in Spanish and English.
• Proficiency in the use of tools, such as: Excel, Word, Power Point, Outlook, Power BI, among others.
• Knowledge of SQL, SAS and database management is desired.

Values

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.