Business Analyst

Date: Jan 4, 2023

Location: San Juan, PR

Company: Popular

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

Full Time Opportunity

General Description

Analyze business results and processes to support Division’s goals and achievements.  Manage all aspects of Division’s projects coordination and completion with accountability and according to outlined scope, budget, and timeline.

Essential Duties and Responsibilities

  • Gather, review, and analyze the business results and needs to identify business problems and alternatives to propose solutions.
  • Consolidate information and creates dashboards for use in management decision making.
  • Prepare and present business solutions, trends and recommendations to Division Manager that enable the Division to achieve its goals.  
  • Work as a liaison among stakeholders, including the office of Commercial Group, in order to analyze, communicate and validate requirements and functional specifications for changes to business processes and applications to ensure optimal operational performance.
  • Determine and prioritize projects that support the Division to achieve its goals tied to operational excellence.
  • Review project proposal or plan to establish time frame, procedures for accomplishing project, staffing requirements, funding limitations and allocation of available resources to various phases of project.
  • Establish work plan, reviews status reports, prepares projects reports for management and accountable for project results.
  • Support Division office management such as information systems, inventory, equipment, real estate, internal procedures audits, vacation schedules, among others.
  • Provide support in the preparation and monitoring of the Division employees’ annual goals, scorecards, and incentives.
  • Coordinate the maintenance and implementation of the Division’s Business Contingency Plan, including communication to all Division employees of the Plan and any modification to it. 


Bachelor’s Degree in Business Administration (Accounting, Finance or Statistics) or Industrial Engineering


At least 2 years related experience in business analysis and/or project coordination.  Expertise using data managing tools such as Excel, Power Pivot, Power BI, SAS, Cognos, among others.  

Additional Qualifications

  • Experienced in the use of Office 365 tools such as: Excel, Word, PowerPoint, Outlook, Power BI, SharePoint, Teams, among other applications.
  • Excellent written and verbal communication skills in Spanish and English. 
  • Ability to define, aggregate and analyze business results for management decision making.
  • Strong analytical skills required to translate conceptual thinking into project definitions and requirements.  Collects, research and combined required data with accuracy and commitment to details.
  • Demonstrated ability to take initiative, prioritize work, manage time, and respond effectively to a rapidly changing environment.
  • Process improvements oriented.
  • Excellent interpersonal and communication skills.
  • Strong work ethic and a team-player attitude with a deep commitment to strong business results.
  • Ability to work under pressure, multitasking and minimal supervision.  Self-starter and able to independently move tasks or projects forward and meet deadlines.
  • Detailed-oriented and organized.
  • Maintain confidentiality of sensitive information.
  • Ability to communicate complex ideas effectively at all levels of management, with excellent verbal, written and communication skills.


Analytical Discipline
Business Excellence
Change Agent
Collaboration & Teamwork
Self Development
Customer Centric

Important: The candidate must provide evidence of academic preparation or courses related to the job posting.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.





Popular is an Equal Opportunity Employer

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