Business Analyst

Date: Sep 29, 2022

Location: San Juan, PR

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

General Description

deShow’s Management Information Systems (MIS) unit manages and maintains information systems to support internal business processes and operations integrating, effectively and efficiently, all business units.  
This position will support strategic and functional information systems implementation projects and manage technological innovation initiatives. The successful applicant, combining analytical skills, problem-solving abilities and project management skills, will assess deShows’ business objectives and related information systems to leverage its capabilities. 

Essential Duties and Responsibilities

Gather, review and analyze the business requirements and needs using proven tools, methods and metrics to help identify business problems and propose technical and functional solutions. Work with cross-functional teams (including Sales Administration, Business Support, Property Clearance, Property Preservation, Closing, Brand and Communications, MIS) to obtain, analyze, communicate and validate requirements and functional specifications for changes to business processes and applications to ensure optimal operational performance. Coordinate and facilitate analysis sessions to identify and develop different business solution alternatives, gather technical and functional requirements, manage changes and complete processes documentation in areas such as sales, marketing, operations workflow and customer relationship, among others. Support IT team completing systems administration activities such as databases maintenance and updates, reports design and data integration. Prepare and present business solutions, trends and recommendations to stakeholders that enable the organization to achieve its goals. 


Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.


Bachelor's or above in Engineering, Business, Computer Science, Management, or related field.


Minimum of two years of experience in systems integrations, business analysis, strategy, and information technologies consulting, and/or project management. Special projects, internships and Coops experiences during college may be considered.

Additional Information

•    Ability to define functional specifications and business analysis requirements
•    Ability to design, document and maintain information systems processes 
•    Ability to identify problems, analyze their causes and resolve them in a timely and successful manner to reduce time and facilitate work processes
•    Ability to define and execute user testing and training plans to support IT systems & tools implementation projects
•    Advanced domain of MS Excel spreadsheets, Word, PowerPoint 
•    Complex concepts translation into implications for the business via excellent oral and written communication skills, both in Spanish and English
•    Strong presentation skills, including the creation and use of tables, charts, and graphics to summarize results
•    Dexterity to handle multiple tasks and responsibilities simultaneously
•    Excellent interpersonal skills and teamwork
•    Shows attention to detail and process oriented
•    Work independently with minimal supervision


Analytical Discipline
Business Excellence
Change Agent
Collaboration & Teamwork
Self Development
Customer Centric

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.




Popular is an Equal Opportunity Employer

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