Business Systems Analyst

Job Type

Full Time

General Description

Support our journey to rethink every element of our Digital Banking experience plays a key role in our transformation strategy through revenue growth and expansion, having the opportunity to work with cross-functional teams across Sales, Service, Operations and Marketing departments.

Essential Duties and Responsibilities

• Actively participate in evaluation of products / services from providers to create a robust ecosystem of services geared towards business and corporate clients.
• Conduct research, analysis, data gathering to create Business Requirements – with detailed understanding of gaps/opportunities, clarity on business goals and specific KPIs that allows to measure successful implementation of a business solution.
• Establish and maintain a thorough knowledge of client facing applications such as Online Banking, File Services, Payments, and Receivables products.
• Support Product Manager in managing strategic and tactical initiatives for their products; Support activities related to Compliance, Legal, Regulatory requirements.
• Assist in evaluating, analyzing, and planning new product offerings and identifying cross-selling opportunities for existing products. Help define business case, project scope, and manage milestones & deliverables.
• Provide analytical support including analyzing sales, revenue, pricing, as well as conducting competitive analysis to support sustainable profitable growth for Popular.
• Assist with maintaining pricing and support re-pricing efforts for Cash Management products.

Essential Duties and Responsibilities (cont.)

• Manage all the application attestations & certification processes governed by Popular’s information security and technology standards.
• Help manage client issue escalations through resolution by coordinating with Technology and Operations teams as well as vendors / partners as needed.
• Participate in User Acceptance Testing (UAT) for new enhancements and product capabilities. Define using case / test plan / test scripts, execute the tests and track issues through remediation. 
• Help with Operational and Implementational Readiness by defining flows, tracking updates to forms and procedures, and coordinating training.
• Leverage internal data, client feedback and market insights, as well as his/her own experience to proactively identify opportunities for enhancements, close competitive gaps, make process improvements to increase client satisfaction.
• Actively participate in other initiatives to achieve business goals as needed.  

Education

Experience

At least three (3) years of experience in either Cash Management, Data/Analytics, Product Management or Operations at a Financial Institution.

Certifications / Licenses

Certifications are not required but, highly desirable.

Business Analyst Certification

Knowledge, Skills and Abilities

• Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. Ability to conduct analysis on work procedures and business results and recommend changes to improve the effectiveness of the business's management.
• Strong technical acumen: knowledge of Project Coordination, Digital Banking, and Information Technology concepts. Ability to write technical instructions using programs and technology. Robust knowledge of applicable local and federal laws, regulations, and guidelines.
• Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills, strong ability to communicate ideas (storytelling). Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, summaries, and reports for all audiences
• Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.

Knowledge, Skills and Abilities (cont.)

• Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions. 
• Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills.
• Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
• Computer and Technological Skills: Proficient in MSO 365. Experience with data management tools such as Power Pivot and Power BI, among others is desired. Ability to achieve results by providing innovative ways of working with operational and technological considerations. 

Region Locations

Puerto Rico

Work Schedule

Hybrid

Values

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s objectives within the performance evaluation.