Citizen Developer

Job Type: 

Full Time

General Description:

Responsible for the detailed analysis, design, and documentation of identified processes across the Division considering improvements and recommendations for the process being analyzed. Will also be responsible for managing initiatives and deliver services that identify, design, and implement creative solutions using, but not limited to, Office 365 and Power Platform tools, JIRA, Robotic Process Automation (RPA) or Python.

Essential Duties and Responsibilities:

• Work in the identification of business requirements, functional design, process design (including scenario design and flow mapping), prototyping, developing, and testing.
• Analyze employees’ processes, identify automation opportunities, define value proposition (when applicable), and recommend approach/strategy (when applicable).
• Develop new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable, and easy to understand.
• Design, develop, and implement solutions using Python and/or the Microsoft Power Platform suite, including Power Apps, Power Automate, Power BI, and Power Virtual Agents.
• Conduct testing, debugging, and troubleshooting to ensure the reliability and performance of Python and Power Platform solutions.
• Stay updated with the latest features, capabilities, and best practices of Python and the Microsoft Power Platform.
• Translate business requirements into technical specifications and develop high-quality, scalable, and maintainable Python and/or Power Platform solutions.
• Customize and extend Power Apps using Power Apps formulas, expressions, and custom connectors.
• Potentially reengineer process to improve automation.
• Develop automation architecture and solution proposal focusing on scalability and extensibility.
• Analyze and design the integration with other systems.
• Work with Area Manager, Project Manager and Developers to create high level project plans for implementation projects.
• Collaborate in the identification of business requirements, functional design and process design (including scenario design, flow mapping).
• Comply with the stablished Enterprise Platforms governance, design and coding standards, policies, and procedures (specifically those related to audit and security).
• Use Agile methodologies to deliver fast results.
• Train and support end-users in utilizing the solutions developed.
• Participate in regular code reviews and contribute to continuous improvement efforts.
• Monitor application performance and gather user feedback for refinement.
• Manage stakeholders’ expectations (internal customers, supervisor, audit team, security team, and any other parties involved in the project).
• Reports status, issues, and risks to supervisor on a regular basis.

Education:

Bachelor’s degree in Business Administration, Computer Sciences, Computer Engineering, Information Systems, Industrial Engineering or related fields.

Experience:

Three (3+) years of proven combined progressive experience in process design, process improvement, software development and/or automation in a complex technological environment.

Certifications / Licenses:

Certifications are highly desirable but not required.

Microsoft Power Platform certifications, such as Power Platform Fundamentals, Power Platform Developer Associate or similar.

Knowledge, Skills & Abilities (KSA's):

• Strong business acumen: ability to understand the needs and concerns of business stakeholders and colleagues and respond promptly and effectively to stakeholder requests. An ability to conduct analysis of work procedures and business results and recommend changes to improve the effectiveness of the business' management.
• Strong technical acumen: knowledge of Software Development, Information Systems, and Information Technology concepts. Robust knowledge of processes, controls, efficiency metrics and reporting concepts. Ability to write technical instructions using programs and technology. Robust knowledge of applicable local and federal laws, regulations, and guidelines. Knowledge of process efficiency tools and methodologies such as design thinking, lean, agile, six sigma, customer journey mapping, and analytics.
• Communication skills: effectively interact with internal and external stakeholders. Ability to foster trusting relationships with colleagues and clients. Highly develop written and verbal communications skills in English. Presents numerical data effectively. Superior communication and interpersonal skills. Excellent report-writing and presentation skills. Polished in preparing presentations, executive summaries, and business reports in English for executive audiences.
• Analytical skills: Stays focused on main issues, prevents irrelevant issues or distractions from interfering with timely completion of assignments. Collects, research and complements data; Synthesizes complex or diverse information. Demonstrates attention to detail; Applies design principles; Generate creative solutions. Strong quantitative, research and analytical skills. Experience with data analysis, persuasive and informative writing, workload management, and process management.
• Problem Solving: Identifies and resolves problems in a timely manner; Develops alternative solutions.
• Project Management: Ability to prioritize and work with multiple projects and tasks with minimum supervision; self-direct and task switch between strategic and tactical initiatives regularly. Capacity to achieve results according to plan ensuring the expected quality. Excellent organization capacity to define priorities, meet deadlines, and flexible to change. Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports. Must demonstrate leadership, logic, and reasoning skills. Strong understanding of Agile methodologies, particularly Scrum or Kanban.
• Operational/Regulations Processes: Knowledge of budget administration, resources allocation, organization’s policies, and regulations. Ability to establish, conduct and track operational processes properly.
• Computer and Technological Skills: Proficient in MSO 365. Experience with tracking and project management tools such as: JIRA; proficient in low-code and no-code development platforms, such as Power Platform and data visualization and design tools such as: Power BI, among others is desired. Proven experience in programming, specifically high-level languages, such as Python, Outsystems or others. Ability to achieve results by providing innovative ways of working with operational and technological considerations.

Region Locations: Puerto Rico

Work Schedule: Hybrid

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s objectives within the performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States.  This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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