Citizen Developer

Date: Jun 10, 2022

Location: San Juan, PR

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

Full Time Job Opportunity

General Description

The Citizen Developer will be responsible for the detailed analysis, design and documentation of identified processes across the Operations Division considering improvements recommendations to the process being analyzed. Will also be responsible for managing initiatives and deliver services that identify, design, and implement creative solutions using, but not limited to, Office 365 and Power Platform tools, JIRA or Robotic Process Automation (RPA).

Essential Duties and Responsibilities

  • Work in the identification of business requirements, functional design, process design (including scenario design and flow mapping), prototyping, developing, and testing.
  • Analyze client processes, identify automation opportunities, define value proposition (when applicable), and recommend approach/strategy (when applicable).
  • Develop new processes/tasks/objects using core workflow principles that are efficient, well structured, maintainable, and easy to understand.
  • Potentially reengineer process to improve automation.
  • Develop detailed "As-ls" process description and detailed "To-Be" Automated Process Description.
  • Develop automation architecture and solution proposal focusing on scalability and extensibility.
  • Analyze and design the integration with other systems.
  • Work with Area Manager, Project Manager and Developers to create high level project plans for implementation projects.
  • Collaborate in the identification of business requirements, functional design and process design (including scenario design, flow mapping).
  • Complies with the stablished Enterprise Platforms governance, design and coding standards, policies, and procedures (specifically those related to audit and security).
  • Use Agile methodologies to deliver fast results.
  • Manage stakeholder's expectations (internal customers, supervisor, audit team, security team, and any other parties involves in the project)
  • Reports status, issues and risks to supervisor on a regular basis.


Supervisory Responsibilities:

This job has no supervisory responsibilities.

Minimum Education

Bachelor's Degree in Computer Science, Systems Information, Industrial Engineering or Business Administration.


  • Experience on process design and/or process improvement.
  • Relevant automation consulting or industry experience.
  • Experience in programming, preferably high-level languages, such as Outsystems, Salesforce, PowerApps, JIRA and RPA.
  • Knowledge on process efficiency tools and methodologies such as design thinking, lean, agile, six sigma, customer journey mapping, and analytics.

Other Qualifications

  • Proficiency in written and oral English/Spanish language
  • Ability to learn new skill sets and adapt to work in different roles of the team, based on the needs (cross functional), for example, develop and testing.
  • Understanding of Process Design documents and Technical Design documents
  • Communication and Collaboration skillset
  • Customer Centric mentality
  • Demonstrate accountability
  • Strong analytical and problem-solving skills
  • Detail oriented with the ability to multi-tasks


Analytical Discipline
Business Excellence
Change Agent
Collaboration & Teamwork
Customer Centric
Self Development

Additional Information

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.




Popular is an Equal Opportunity Employer

Learn more about us at and keep updated with our latest job postings at

Connect with us!

LinkedIn |   Facebook   |   Twitter   |   Instagram

Job Segment: Lean Six Sigma, Six Sigma, Business Process, Sales Consultant, Management, Sales