Adjuster (Call Center)

Job Type

Full Time and Part Time Opportunities

On site: Cupey, PR

This position requires you to work sitting down and using telephone equipment all the time.
Flexibility to work weekends, extended hours, and holidays is also required if necessary.

General Description

Responsible for contacting customers with delinquent accounts to secure payment arrangements, collect outstanding balances, and resolve payment issues.

Essential Duties and Responsibilities

Contact customers by phone to provide guidance and ensure payment of delinquent accounts.
Engage with customers to identify reasons for delinquency and provide guidance on payment alternatives, debt restructuring, and obtain verbal payment agreements.
Receive payments and accurately record transactions in the customer’s account in accordance with applicable procedures.
Update financial and demographic information and document collection efforts in the appropriate systems.
Perform skip tracing when necessary using available tools such as postal inquiries and other relevant sources.
Maintain productivity and quality metrics in accordance with Division standards.
Comply with internal collection policies, confidentiality requirements, and customer service practices.
Identify and report situations impacting processes, systems, or consumer account collection management.
Work closely with external adjusters to align on assigned collection accounts and daily work routes.
Collaborate on departmental initiatives as needed based on operational needs or supervisor assignment.

Education

24 credits approved from a University or Accredited Institution or equivalent combination of education and experience.

Experience

At least one year of related experience in collections or customer service.

Other Qualifications

Strong customer service and negotiation skills.
Excellent interpersonal skills and can work in groups.
Ability to manage difficult situations with clients.
Communication skills spoken and written in Spanish and English (preferred).
Ability to establish priorities and work on multiple tasks at the same time.
Ability to work under pressure and meet deadlines.
Knowledge of rules and regulations applicable to the collection of money.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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