Adjuster

Job Type

Full Time Opportunity

On site: Cupey, PR

General Description

Locates and notifies customers, by telephone, with delinquent accounts and attempts to secure payment.

Essential Duties and Responsibilities

• Contact customers by phone to provide guidance and ensure payment of delinquent accounts.
• Communicate with customers to identify the reasons for payment delays and provide guidance on payment alternatives, debt restructuring options, and obtain verbal payment agreements.
• Receive payments and accurately record transactions in customer accounts in accordance with applicable procedures.
• Update financial and demographic information and document collection efforts in the appropriate systems.
• Perform customer skip tracing when necessary, using tools such as postal inquiries and other relevant sources.
• Maintain productivity and quality metrics in accordance with Division standards.
• Comply with internal collection policies, confidentiality requirements, and customer service practices.
• Identify and report issues affecting processes, systems, or the management of consumer account collections.
• Collaborate on departmental initiatives as required by operational needs or supervisor assignments.

Education

Experience

At least one year of related experience in collections or customer service.

Other Qualifications

• Excellent customer service, negotiation, and conflict resolution skills when dealing with customers in challenging situations.
• Ability to identify customer issues and needs and provide a variety of alternatives and solutions.
• Excellent interpersonal skills and the ability to work effectively in a team environment.
• Strong verbal and written communication skills in both Spanish and English.
• Ability to prioritize work and manage multiple tasks simultaneously.
• Ability to work under pressure and meet deadlines.
• Knowledge of regulations and policies applicable to collections.(preferred)
• Knowledge of products such as conventional auto loans, auto leases, reserve lines of credit, personal loans, and credit cards (consumer and commercial).
• Proficiency in Microsoft Office 365 applications, including Outlook, Teams, Excel, and Word.
• Ability to accurately document collection activities and meet assigned performance metrics.
• Ability to work independently with minimal supervision.

Work Schedule

Monday to Friday: 9:00am - 6:00pm

Values