Business Analyst | Industrial Engineer

General Description

• Analyzes business results and processes.

Essential Duties and Responsibilities

Design & Implementation Responsibilities

• Gather business requirements from end users and design process flows.

• Identify process improvement opportunities.

• Implement operational processes and strategies and validate their performance.

• Identify critical operational risks and possible solutions.

Reporting and Analysis Responsibilities

• Develop complex queries in SQL, Access, Power Query, Power Pivot, SAS, Cognos, and other internal software available integrating multiple databases.

• Develop reports and analyze business/process data as per the business requirements.

• Create and present business performance reports for upper management.

Testing & Quality Assurance Responsibilities

• Develop & document thorough test plans with comprehensive set of test cases and expected results.

• Validate data thoroughly for accuracy against the source system or other standard system reports.

• Administration & Maintenance Responsibilities

• Document procedures for developing, maintaining and updating automated processes in compliance with banking policies.

Project Coordinator Responsibilities

• Coordinate projects and communicate project progress and delays. 

Supervisory Responsibilities:

This Job has no supervisory responsibilities but in special circumstances may lead the work of others.

Education

Experience

• One year (1) of experience in process improvement, data analysis, automation of processes or related fieldworks in the industry of service.  Experience developing data driven analytical solutions. 

Certifications / Licenses (Nice to have)

Other Qualifications

• Ability to make sound decisions in a consistent manner with essential job functions, preferably.
• Must have exceptional analytical, problem solving and decision-making skills.
• Must be self-motivated, team oriented and able to operate with minimal supervision.
• Ability to work on multiple projects simultaneously.
• Ability to work independently with minimal supervision.
• Proficient in data processing tools like SQL, SAS and Advanced Excel.
• Ability to evaluate process and design solutions using database information.
• Excellent oral and written communication skills, both in English and Spanish. 

Values

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.