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Business Analyst

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Date: Aug 10, 2019

Location: San Juan-Cupey, PR

Full Time Opportunity

General Description


You will be joining the Customer Experience Strategy team. Our objective is to ensure that products and services offered by Popular deliver the most value for the customer and we do this by using a human-centered design approach.

As a Business Analyst, you will execute qualitative and quantitative research, perform visual and data-driven analysis, as well as craft deliverables that delight all stakeholders.

Through hard work, creative thinking, empathy, honesty, humility, and humor you will help identify opportunities and craft tangible solutions for Popular to deliver great customer experience.

Essential Duties and Responsibilities

  • Documents project data and manages it in an organized manner.
  • Documents project results. Crafts high quality deliverables on time by innovating in the way we deliver information, paying great attention to detail, and articulating thoughtful content.
  • Coordinates stakeholder engagements (including but not limited to meetings, user testing, workshops). Collaborates in developing and facilitating activities.
  • Conducts qualitative and quantitative research using ethnographic methods as well as data analysis tools.
  • Synthesize information, using visual thinking tools (such as journey mapping, stakeholder maps, bundling, etc) and traditional data-driven analysis.
  • Defines business needs and opportunities. Translates insights into recommendations and concept prototypes by integrating feedback from users.
  • Uses and develops proven methods and metrics to track the impact of the projects and work done by the team. Consolidate information and creates delightful and thoughtful dashboards.

Who are you?

You are as systems thinker by heart and you are hungry to keep using and challenging your brain. You are friendly but persistent and a little bit impatient. You can easily see the gap in logic and move from understanding the big picture to connecting details and different parts. Data-driven analysis gets you as excited as well as understanding the real needs and motivations of people.

Positive attitude and diligence are strengths that throughout you career have help you tackle large ambiguous challenges with enthusiasm. When it's time for fun you have lots of fun, however you are able to independently switch to “work mode” to deliver high-quality work on time. You are well known for having great time management and organizational skills and being detailed oriented. You take initiative, work independently, and are passionate about collaborating with others.


Bachelor’s degree from an accredited college/university.


One to three years+ of relevant work experience. Experience with data analysis, systems analysis, process improvement, customer experience, human-centered design, project management, business analysis, or other related fields are preferred.

Certifications / Licenses

Business Analyst Certification


Microsoft Certified Professional (MCP)

Other Qualifications

  • Project Management
  • Analytical Skills
  • Outstanding Communications Skills
  • Problem Solving
  • Availability to work extended hours, weekends and holidays
  • Excellent communication skills in English and Spanish, both verbal and written.
  • Excellent interpersonal skills and teamwork.
  • Ability to work under pressure and meet deadlines.
  • Skills to adapt to change easily.
  • Advanced skills in Excel.



Analytical Discipline

Business Excellence

Change Agent


Collaboration & Teamwork

Self Development

Customer Centric

Popular Inc., is an Equal Opportunity Employer

Job Segment: Data Analyst, Business Process, Data, Management

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