Business Systems Analyst (Product)

Date: Jul 29, 2022

Location: San Juan-Cupey, PR

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

Full Time Position

Remote work available.

General Description

Support our journey to rethink every element our Digital Banking experience playing a key role in our transformation strategy through revenue growth and capability expansion having the opportunity to work with cross functional teams across Sales, Service, Operations and Marketing departments

Essential Duties and Responsibilities

  •  Actively participate in evaluation of products / services from providers to create a robust ecosystem of services geared towards business and corporate clients.
  • Conduct research, analysis, data gathering to create Business Requirements – with detailed understanding of gaps/opportunities, clarity on business goals and specific KPIs that allows to measure successful implementation of a business solution.
  • Establish and maintain a thorough knowledge of client facing applications such as Online Banking, File Services, Payments and Receivables products.
  • Support Product Manager in managing strategic and tactical initiatives for their products; Support activities related to Compliance, Legal, Regulatory requirements
  • Assist in evaluating, analyzing, and planning new product offerings and identifying cross sell opportunities for existing products. Help define business case, project scope, and manage milestones & deliverables.
  • Provide analytical support including analyzing sales, revenue, pricing, as well as conduct competitive analysis to support sustainable profitable growth for Popular Bank.
  • Assist with maintaining pricing and support re-pricing efforts for Cash Management products.
  • Manage all the application attestations & certification processes that are governed by Popular Bank’s information security and technology standards.
  • Help manage client issue escalations through resolution by coordinating with Technology and Operations teams as well as vendors / partners as needed.
  • Participate in User Acceptance Testing (UAT) for new enhancements and product capabilities. Define use case / test plan / test scripts, execute the tests and track issues through remediation. 
  • Help with Operational and Implementational Readiness by defining flows, tracking updates to forms and procedures, and coordinate training. 
  • Leverage internal data, client feedback and market insights, as well as his/her own experience to pro-actively identify opportunities for enhancements, close competitive gaps, make process improvements to increase client satisfaction. 
  • Actively participate in other initiatives to achieve business goals as needed. 


  • At least 3 years of Banking experience in either Data/Analytics, Product Management or Operations
  • Expertise in defining and running queries, normalizing, analyzing & validating data, and ability to conduct competitor analysis
  • Experience in managing projects and cross functional initiatives and prior research and analytics is a plus
  • Experience in working with Commercial Banking and Small Business segments is preferred

Minimum Education

Bachelor's Degree.


Analytical Discipline
Business Excellence
Change Agent
Collaboration & Teamwork
Customer Centric
Self Development

Important: The candidate must provide evidence of academic preparation or courses related to the job posting.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.





Popular is an Equal Opportunity Employer

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