Business Systems Analyst (Technical)

Date: Nov 22, 2022

Location: Remote Work Available, PR

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

Full Time Position

Remote work available.

General Description

The Popular Inc. Commercial Digital Banking Product Team is looking for a Technical Business Analyst to support our journey to rethink every element our Digital Banking experience. You will play a key role in our transformation strategy through revenue growth and capability expansion. You will have opportunity to work with cross functional teams across Relationship / Sales, Technology, Vendor, Product & Enterprise Architecture.  

Essential Duties and Responsibilities

  • Conduct research, gather and analyze data to produce actionable information to help define Business Requirements.
  • Document transaction and data flows, interfaces diagrams, and convert Business Requirements/ User Stories into Technical Stories
  • Gain detailed understanding of current capabilities / gaps and opportunities for streamlining for efficiencies, improving client experience or create competitive differentiation for Popular Inc, 
  • Leverage internal data, client feedback and market insights, as well as his/her own experience to pro-actively identify opportunities for enhancements, close competitive gaps, make process improvements to increase client satisfaction. 
  • Define Key Performance Indicators to measure successful implementation of a business solution. Participate in User Acceptance Testing (UAT) for new enhancements and product capabilities. Define use case / test plan / test scripts, execute the tests and track issues through remediation. 
  • Assist in evaluating, analyzing, and planning new product offerings and identifying cross sell opportunities for existing products. Help define business case, project scope, and manage milestones & deliverables. Provide reporting and analytical support to Product Managers including analyzing sales, revenue, pricing, usage, transaction trends, and conduct competitive analysis.
  • Assist in evaluation of products / services from providers to create a robust ecosystem of services geared towards business and corporate clients.
  • Establish and maintain a thorough knowledge of client facing applications such as Online Banking, Mobile Banking, File Services, Payments and Receivables products.
  • Support Product Manager in managing strategic and tactical initiatives for their products; Support activities related to Compliance, Legal, Regulatory requirements
  • Assist with maintaining pricing and support re-pricing efforts for Cash Management products.
  • Manage all the application attestations & certification processes that are governed by Popular Inc.’s information security and technology standards.
  • Help manage client issue escalations through resolution by coordinating with Technology and Operations teams as well as vendors / partners as needed.

Minimum Education

Bachelor's Degree.


  • At least 3 years of Banking experience in either Data/Analytics, Product Management or Operations 

  • Expertise in defining and running queries, normalizing, analyzing & validating data, and ability to conduct competitor analysis 

  • Strong written and verbal communication skills and proficiency of MS Office suite is a must – in particularly in Visio, Excel, Word and PowerPoint 

  • Must be comfortable in participating in multiple, fast paced, high visibility projects; Ability to quickly grasp the big picture while managing the details will be instrumental for your success  

  • Ability to plan, manage, collaborate, and influence cross regional and cross-functional teams 


Analytical Discipline
Business Excellence
Change Agent
Collaboration & Teamwork
Customer Centric
Self Development

Additional Information

  • Experience in managing projects and cross functional initiatives is a plus 

  • Prior research and analytics experience are a plus  

  • Experience in working with Commercial Banking and Small Business segments is preferred  

  • Ability to identify opportunities, quickly understand complex challenges and define / implement improvements in a matrixed organization 

  • Flexibility to travel 15-20%  

Important: The candidate must provide evidence of academic preparation or courses related to the job posting.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.





Popular is an Equal Opportunity Employer

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