Business Systems Analyst | Solutions Architecture

Date: Nov 19, 2022

Location: San Juan-Cupey, PR

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Full Time Position

Remote work available.

General Description

The Popular Inc. Solutions Architecture Unit is looking for a Business Analyst to support our journey to deliver projects to enhance our customer’s experience. You will play a key role in our transformation strategy through solutions analysis expansion. Also, you will have the opportunity to work with cross functional teams across IT and Business departments. We are an exciting team focused on transforming the business from the ground up. If you are motivated to get things done with a high degree of autonomy instead of expecting to be directed on “what” and “when” to do things, then this is the job for you. You will have the opportunity to leverage your experiences, help to drive the product vision, help to define the go-to-market strategies, and work with stakeholders to ensure solutions readiness. You will partner the dialogue with cross-functional teams to build consensus. It’s an exciting opportunity where you will see the results of your contributions through revenue growth and improved client satisfaction.

Essential Duties and Responsibilities

  • Actively participate in evaluation of business requirements from providers to create a robust ecosystem of services geared towards business and corporate clients.
  • Establish and maintain a thorough knowledge of client facing and front office applications such as Online Banking, File Services, Payments, Customer Relation Management, Teller Applications, among others.
  • Translate business requirements into functional and technical specifications.
  • Assist in the solutions designs by analyzing requirements; constructing diagrams; studying system capabilities; writing technical specifications.
  • Analyze business challenges, processes, and applications for improvement opportunities.
  • Conduct interviews and process design work sessions with business partners and team members.
  • Support Solution Architects with the strategic and tactical initiatives of the solutions; Support activities related to Cyber Security, Enterprise Architecture, Fraud, Compliance, Legal, Regulatory requirements.
  • Recommends controls by identifying problems, writing improved procedures or protocols.
  • Prepares technical reports by collecting, analyzing, and summarizing information and trends.
  • Support Business Analysts to align the initiatives to the target state.
  • Examine current and new business procedures.
  • Actively participate in other initiatives to achieve business goals as needed.
  • Use a variety of data analysis and organization tools to discover the most impactful insights.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal network; benchmarking state-of-the-art practices; participating in professional societies.

Minimum Education

A Bachelor’s degree in Computer Science, Computer Engineering, Information System or related filed.


  • At least 3 years of Banking experience in either System Analyst, Data/Analytics, or Product Management.
  • Experience in system development and ability to understand technical terms.
  • Must be comfortable in participating in multiple, fast paced, high visibility projects; Ability to quickly grasp the big picture while managing the details will be instrumental for your success.
  • Strong written and verbal communication skills and proficiency of MS Office suite is a must – in particularly in Excel, Word and PowerPoint.
  • Ability to plan, manage, collaborate, and influence cross regional and cross-functional teams.
  • Experience in analyzing projects and cross functional initiatives is a plus.
  • Prior research and analytics experience are a plus.
  • Experience in working with Online Banking and Banking Front-office applications is preferred.
  • Ability to identify opportunities, quickly understand complex challenges and define / implement improvements in a matrixed organization.


Analytical Discipline
Business Excellence
Change Agent
Collaboration & Teamwork
Customer Centric
Self Development

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.    


Popular is an Equal Opportunity Employer

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