Business Systems Analyst | Technical Requirements Analysis

Date: Sep 16, 2022

Location: San Juan-Cupey, PR

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

Full Time Positon

Remote work available.

General Description

We are looking for a Business Systems Analyst in the Information Technology Division. In this position you will be working towards understanding and documenting current business procedures and requirements. Determine the business needs and the areas of improvement if current systems are present, or actively contribute to matching business needs with the right technologies if new systems are required, in alignment with the enterprise architecture direction and standards. Strong written and documentation skills are required for this position, both in Spanish and English. 

Essential Duties and Responsibilities

Requirements, Analysis, and Design: 
•Analyze business challenges, processes, and applications for improvement opportunities.  
•Conduct interviews and process design work sessions with business partners and team members. 
•Consult with business partners on business case development. 
•Translate business requirements into functional and technical specifications. 
•Design business processes and requirements for software solutions, including functionality, rules, screens (UI), and reports. Support the design effective business solutions. 
•Coordinate and document the acceptance and understanding of all stakeholders including the vendors with the requirement documentation. 

Minimum Education

Bachelor’s or Master’s degree in Computer Science, Engineering, Information Systems or related field


•Minimum 3 years combined technical and business analysis experience.  
•Excellent oral and written communication skills.  
•Outstanding interpersonal skills, with ability to work effectively with individuals of varying backgrounds, levels, and technical expertise.  
•Ability to effectively translate between business and technical stakeholders.  
•Experienced in creating and maintaining relationships with business departments.  
•Familiarity with software development methodologies.  
•Ability to conceptualize and think creatively.  
•Experience in various requirement elicitation techniques such as interviews, workshops, brainstorming, storyboards, use cases, prototyping, etc.  
•Good group facilitation and negotiation skills.  
•Proficient in Business Process Analysis, Requirements Gathering, Project Planning, and Functional Design.  
•Excellent problem diagnosis and analytical skills.  
•Outstanding organizational skills and ability to balance multiple concurrent projects.  
•Proficient with MS office tools (Excel, Visio, Project, Access, PowerPoint).  
•Ability to work in a fast-paced, demanding, and rapidly changing environment.  
•Must be self-motivated, team-oriented, and able to operate with minimal supervision.  
•Experience in financial services/banking a plus. 

•Experience in agile is a plus. 


Analytical Discipline
Business Excellence
Change Agent
Collaboration & Teamwork
Customer Centric
Self Development

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.




Popular is an Equal Opportunity Employer

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