Claims Specialist

Seasonal Job Opportunity

General Description

The Fraud Recovery Claim Specialist is responsible of the fraud claims resolution for Credit Cards, Debit Cards, Checks and ACH.

Essential Duties and Responsibilities

Investigates complaints received by phone, email or mail and through the internal claims system.
Solves the assigned claims in compliance with established time and quality standards according to the specific business lines.
Documents in detail all interactions with customers and the final result. Informs customers by phone and/or letter status and resolution of claims.
Refers questionable claims or complaints for investigation and settlement to proper units, such as Fraud, Security, Retail Banking, etc.
Report fraudulent transactions to the brands (Visa, MC and Amex) on the system and add the supporting documents to the case file.
Analyze the case and perform the chargeback process through the brand to recover from the merchants according to the brands rules and regulations.
Perform other tasks related to fraud and to the recovery process with the brands as assigned

Education

+ 60 Bachelor's Degree Credits Approved

Experience

At least two years related experience in customer service. Related experience working with charges, recovery or operational area of cards.

Other Qualifications

General knowledge of the financial industry
Basic knowledge of regulations E and Z
Knowledge in Office 365
Skills in data entry
Bilingual: English and Spanish

Region Locations

San Juan, Cupey.

On site Job Opportunity.

Work Schedule

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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