External Adjuster - Área Metro y Este

Job Type

Full Time Opportunity

Monday to Friday 9:00am - 6:00pm

Flexibility to work extended hours, holidays, and weekends when required.
Availability to visit other Popular locations if necessary.

Route

The assigned route may include the following municipalities:

San Juan, Trujillo Alto, Carolina, Canóvanas, Loíza, Río Grande, Luquillo, Fajardo, Ceiba and Naguabo

General Description

Visits customers with delinquent accounts and attempts to secure payment.

Essential Duties and Responsibilities

Manage delinquent accounts within the assigned work route. Conduct in-person visits to customers’ residential and workplace addresses for delinquent accounts to offer payment alternatives. Clearly document collection efforts and visit locations on the iPad. .Determine the reason for the customer’s delinquency and record payment arrangements or payments, as applicable. Process cash or check payments made by customers at Popular branch locations. Evaluate delinquent accounts to determine the level of delinquency and manage them according to collection strategies. Repossess vehicles when authorized by the customer or through Self-Help, as applicable. Meet the collection strategies and performance metrics established for the unit. Support initiatives and perform tasks that contribute to the department’s success based on business needs or as assigned by the supervisor.

Experience

At least two years of related experience in external collections and customer service.

Certifications / Licenses

Driver's License is required

Other Qualifications

Positive attitude and willingness to listen, understand, and address customers’ needs in order to provide the best possible solution.
Ability to handle complaints and objections both in person and over the phone.
Ability to manage multiple tasks, work under pressure, and maintain a strong sense of urgency.
Strong collaboration and teamwork skills to achieve group goals.
Excellent interpersonal and communication skills.
Intermediate proficiency in both English and Spanish, spoken and written.
Knowledge of Personal Loans, Credit Cards, Lines of Credit, Conventional Auto Loans, and Leasing products (preferred)
Intermediate knowledge of Microsoft Office 365 applications.

Values

1. Passion for People

3. Succeed Together

2. Own Every Moment

4. Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Our hybrid work model benefit applies to certain positions and is subject to changes based on the organizational needs.

Applicants must be authorized to work for any employer in the United States. This position is not open to applicants who need visa sponsorship or transfer of visa sponsorship at this time.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer, including Disability/Vets
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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