Manager I

Full Time Job Opportunity

General Description

The Administration Manager for the Individual Lending Services Division (ILSD) is responsible for driving operational efficiency and ensuring compliance with applicable regulations and internal policies. This role involves leading key teams, implementing effective processes, and providing cross-functional support to business units. Key responsibilities include oversight of strategic projects, talent management, promotion of organizational culture, and financial planning.

Essential Duties and Responsibilities

Operational and Strategic Leadership:

• Support the execution of strategic initiatives, such as the implementation of CACS X. Oversee real estate-related projects and employee engagement programs, managing the relationship with the Real Estate team to ensure effective facility operations and maintenance. Ensure all initiatives are executed in alignment with applicable regulatory and operational requirements for compliance and organizational effectiveness.

Talent Management and Development:

• Lead recruitment efforts for the Division, conduct capacity and compensation analysis, monitor performance metrics, manage incentive programs, and develop employee growth plans.

Organizational Culture and Recognition:

• Design and implement employee recognition and wellness programs. Promote community impact initiatives and foster employee engagement and loyalty.

Business Continuity and Contingency Planning:

• Develop, maintain, and test business continuity and contingency plans to ensure operational resilience. Collaborate with key stakeholders to identify critical processes, assess risks, and implement mitigation strategies to minimize disruption during emergencies or unexpected events.

Financial Planning:

• Coordinate budgeting, billing, cost allocations, and financial reporting. Participate in initiatives such as Finance Transformation (SAP-S4H) and manage SOX and RCSA certifications.

Cross-Departmental Collaboration:

• Work closely with departments such as Compliance, Legal, Audit, Human Resources, Auto, Cards, and Loans. Represent the Division in interdepartmental forums to ensure strategic alignment.

Performance & Process Analytics:

• Lead operational analysis using data from accounting and operational systems, designing, preparing, and delivering monthly scorecards and incentive reports. Manage the execution of capacity plans and process improvement initiatives, automate manual processes, and enhance performance visibility.

Supervisory Responsibilities:
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.  Coach and develop employees.  Foster a spirit of teamwork allows for disagreement over ideas as well as diversity.

Education

Experience

Minimum of 7–10 years of leadership experience in the banking industry, with a focus on administration, human resources, and operations.

Other Qualifications

• Leadership and Team Management: Ability to motivate and develop talent, promote high performance, and foster a positive organizational culture.
• Strategic and Analytical Thinking: Strong ability to develop operational and financial strategies aligned with organizational goals.
• Project Management: Proven experience in planning, executing, and overseeing complex projects.
• Technical Knowledge: Familiarity with platforms and tools relevant to operational management and data analysis.
• Effective Communication: Strong verbal and written communication skills, with the ability to interact across all levels of the organization in Spanish and English.

Values