Operations Service Technician

Job Type

Full Time - Non Exempt

General Description

Under general supervision, this position provides a broad range of routine administrative and general support duties for one or more areas of the Document Retrieval Services Unit. These duties include but are not limited to attending the photocopy requests for deposit account statements and items (deposits, withdrawals, processed checks, return checks, credit advice, debit advice), credit card statements and individual retirement accounts (IRA). Requests are received through Popular Claims and Accounting System (PCAS) or Research Delivery System (RDS).

Essential Duties and Responsibilities

•    Receive, analyze, and process the requested documents, as established by the Bank’s retention record program.
•    Make sure the registered information is correct, so the document gets to its destination correctly and on time.
•    Assist as backup support for other miscellaneous tasks as needed.
•    Investigate, analyze, review and/or refer any chain discrepancies.
•    Complete transactions according to all banking regulations and quality service standards

Education

24 credits approved from a university or accredited institution or equivalent combination of education and related experience

Experience

One to two years related experience. 
General knowledge of banking.

Other Qualifications

•    Effective oral and written communication skills in both Spanish (advanced level) and English (basic level)
•    Proficient in Microsoft Office 365, including Excel, Word and Outlook 
•    Ability to manage high-volume document production under tight and demanding deadlines
•    Strong ability to handle confidential matters with discretion and professionalism
•    Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously 
•    Ability to identify unit needs, propose solutions, and resolve issues promptly and accurately.
•    Customer service oriented.
•    Knowledge of transaction research

Region Locations

Señorial Center Building, 3rd floor

Work Schedule

Hybrid work schedule
Monday to Friday- 8:00 am to 5:00 pm
Availability to work extended hours, holidays and weekends.

Values

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.