Process Improvement Advisor

Date: Oct 16, 2021

Location: San Juan-Cupey, PR

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

General Description

Leads and executes process optimization projects by influencing cross-functional teams to deliver tangible business results through the application of methodologies such as Lean, Six Sigma, Agile, Design Thinking, Project Management and other process improvements techniques and tools, and ascertain sustainability of process improvement. Identifies and redesigns processes that are critical to business lines. Leads the execution of process improvements projects throughout the organization to promote a culture focused on continuous processes optimization that simplifies operations across the Corporation and impact our internal and external customers. 

Essential Duties and Responsibilities

Understands current business needs and develop strategies to provide solutions focused on achieving the established objectives.  Analyzes data using quantitative methods to facilitate analysis and identification of process improvements solutions. Provides support to business units in the sustainability of completed process improvements projects and to promote a continuous improvement mindset. Identifies how processes can be mapped and optimized using more effective technology, partnering with technology teams as well as redesigning processes using process improvement methodologies. Ensure that all process documentation is completed and updated to ascertain process optimization sustainability.  Leads efficiency events at a strategic level using process improvement tools such as Design Thinking, Kaizen events or 5S. Develops Lean and Six Sigma capabilities through coaching and mentoring. Prepares trainings and corporate presentations.  Develops execution plan to improve flow of products, people and information. Follows and observes all applicable regulatory requirements such as Risk, Compliance and Audit or any applicable policy.

Minimum Education

Bachelor's Degree from a four year college/university in Industrial Engineer or  Business Administration, or other related fields (Statistics, Operations Management and Engineer).  Preferable: Master’s degree in Industrial Engineering, Operations Research, Business or equivalent. Professional certifications such as: EIT Engineer License, PE Engineer License, AE Engineer License, CPA, PMP.

Experience & Other Qualifications

At least three years of experience in Six Sigma, Lean methodologies, and Project Management. Proficient in the use of MS Office: Excel, Word, PowerPoint, Project, Visio and Outlook.


Other Qualifications

  • Work measurement techniques
  • Quality measurement
  • Supply chain management
  • Engineer Economy and Cost Analysis
  • Probability and Statistics
  • Project Management
  • Production/Operation Planning
  • Process Mapping
  • Lean Six Sigma
  • Optimization
  • Design Thinking
  • Agile/Scrum Framework
  • Simulations
  • Risk Assessment
  • Simulations
  • Robotic Process Automation (RPA)
  • Change Management 
  • Conflict Management
  • Ergonomics
  • Facility Layout



Analytical Discipline
Collaboration & Teamwork
Customer Centric
Change Agent
Self Development
Business Excellence

Additional Information

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties and responsibilities of the position. The specific details of each position are described in the employee’s performance evaluation.


Important: The candidate must provide evidence of academic preparation or courses related to the job posting.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.





Popular is an Equal Opportunity Employer

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