SAP Business Analyst

Date: Aug 28, 2021

Location: San Juan-Cupey, PR

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

Full Time Opportunity

General Description

SAP Business Analyst with experience in Human Capital Management (HCM) and/or SuccessFactors (SFSF). Main duties will be working with the client to understand business requirements and determine the best technology driven solution and map them into configuration. It also includes responsibilities to create design documents for the ABAP developers, test solutions, create cutover plans, work with security roles (SAP and SFSF), monitor performance and other tasks related to a business analysis. 

Essential Duties and Responsibilities

  • Performs configuration on SAP HCM and SAP SuccessFactors to support business enhancements and existing functionalities.
  • Function as team expert for all configuration issues (both support and projects) within their areas (modules) of expertise (SAP HCM and SFSF Modules).
  • Collaborates with the ABAP developers, consultants, and the quality assurance team, to develop and test significant new functionality enhancements. 
  • Ensure production system efficiency and alignment with existent and new business process through patches installation and upgrades. Performs integration testing as necessary to assure that new functionality or enhancements do not adversely affect existing functionality.
  • Ensures knowledge transfer to expert users to increase their understanding and utilization of the SAP HCM and SFSF systems applications.
  • Apply Agile principles and its ceremonies during each phase of implementation.
  • Ensures prompt responses to customer inquiries via our internal ticketing tool JIRA. Create and maintain documentation as necessary for compliance purposes.
  • Must be able to work collaboratively with system users and other technical colleagues. Individuals work across all functional areas and use a strong client service orientation to ensure that all requests and problems are resolved following Popular service standards and technology policies. Must be able to share their expertise, provide individual training and support to users. SAP BA works together with other IT teams to enhance services available to all clients.


Bachelor's degree (B. A.) in Business Administration, Computer Science, or Industrial Engineering from four-year college or university.


  • Three (3) to five (5) years of experience on business process analysis, configuration of SAP HCM and SuccessFactors modules.
  • Knowledge of one or more of the following software’s: Word Processing, Presentations, Spreadsheet, Internet, Internal Business software, SAP HCM, SuccessFactors Talent Management, Power BI, other related software.
  • Knowledge of project coordination, identification of business needs, work plan, budget control, time management, resource allocation, team management and status reports.  Must demonstrate leadership, logic, and reasoning skills.

Certificates and Licenses

SAP Certifications desirable

SFSF Certifications desirable


Analytical Discipline
Business Excellence
Change Agent
Collaboration & Teamwork
Customer Centric
Self Development

Important: The candidate must provide evidence of academic preparation or courses related to the published job.


If you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing,. This email inbox is monitored for reasonable accommodation requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations, Any other correspondece will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to offer essential financial services and solutions for our customers at all times, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.







Popular Inc., is an Equal Opportunity Employer

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