SAP Business Analyst

Date: Oct 1, 2022

Location: San Juan-Cupey, PR

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

Full Time Position

Remote work available.

General Description

Identify business needs, understand requirements, and determine the best solution to help resolve customer problems. Design enhancements and/or a solution to meet end user requirements. Perform configuration work as needed to support new and existing functionality.

Essential Duties and Responsibilities

Performs configuration on SAP ERP as needed to support new and existing functionality. Functions as resident team expert for all configuration issues (both support and project) within their areas (modules) of expertise. Serves as functional integration owner for multiple process areas. Prepares functionality specifications and delivers to ABAP developers. Collaborates with the ABAP developers and the quality assurance team to develop and test significant new functionality enhancements.  Insure production system efficiency and alignment with existent and new business process through patches installation and upgrades. Performs integration testing work as necessary to assure that new functionality or enhancements do not adversely affect existing functionality. Trains expert users on new enhancements or functionality as required. Ensures knowledge transfer to expert users as necessary to increase their understanding and utilization of the SAP systems applications. Utilizes ASAP methodology and tasks required during each phase of implementation. Insures prompt responses to customer inquiries. Create and maintain documentation as necessary for compliance purposes.

Minimum Education

Bachelor's Degree in Computer Science or Industrial Engineering or related field.


At least two years related experience in information systems or project coordination. Finance or Logistic background preferred. Minimum of five years of experience on business process analysis and configuration and three to five years on SAP ERP experience. Preferred at least five (5) years of experience in SAP modules.

Preferred Certifications

PMP (desirable)

Business Analyst Certification (desirable)


Analytical Discipline
Business Excellence
Change Agent
Collaboration & Teamwork
Customer Centric
Self Development

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.




Popular is an Equal Opportunity Employer

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