Senior Supervisor | Technical Requirements Analysis

Date: Aug 3, 2022

Location: San Juan-Cupey, PR

At Popular, we offer a wide variety of services and financial solutions to serve our communities in the Island and abroad. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; this is why we value their diverse skills, experiences and backgrounds.


Are you ready for a rewarding career?

Over 7,900 men and women in Puerto Rico, Virgin Islands and the United States work at Popular.

Come and join our community!

Full Time Position

Remote work available.

General Description

We are seeking for an Senior Supervisor under the Information Technology Division to lead the team of Business Systems Analysts under the IT Strategy unit.

Essential Duties and Responsibilities

  • Collaborating with other department leaders to define, monitor and establish requirements.
  • Manage distribution and allocation of resources. Lead the subcontracting of additional resources when capacity is compromised.
  • Overseeing the development of the requirement process and ensuring that team members are carrying out their tasks efficiently while upholding the company's standards.
  • Drafting new and improving existing Technical Requirements Analysis office processes.
  • Motivate and coach team members to build team cohesion through collaborative leadership.
  • Improving new and pre-existing processes while continuously reevaluating whether the requirement gathering is meeting the applicable standards and engage in problem solving with other Managers and personnel.
  • Defines and establishes the requirement process strategy and standardizes it across all IT teams.
  • Transform our current requirement process to incorporate best practices for the team directly supervising and Business System Analyst within other IT teams.
  • Maintains safe and healthy work environment by establishing and enforcing organization policies, standards, procedures, and best practices.
  • Establishes key performance indicators for the team and takes proactive actions to continuously optimize the Business Systems Analysis practice.
  • Creates capacity reports and dashboards that provide visibility of the team’s workload and performance.
  • Controls expenses by gathering and submitting budget information.
  • Strong communication skills that stimulate open channels of trust with the team and stakeholders both in IT and business units.
  • Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications.
  • Generates and reviews documentation, including procedures and team templates.
  • Partners with leads and Subject Matter Experts for technical requirements and design.
  • Lead the assessment of initiatives before approval.


Bachelor's Degree in Computer Science, Information Systems or related areas.


  • At least 10 years of experience in IT related area with technical requirements and/or project management experience from which 2 were spent leading teams.
  • Leads by influencing; ability to inspire and motivate others to provide results.
  • Demonstrated communication effectiveness, and good project management discipline.
  • Ability to foster trusting relationships with colleagues and stakeholders.
  • Ability to foster a high-performance and self-sufficient team.
  • Attention to detail, intuitive, assertive, proactive, positive.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices with minimum supervision.
  • Fluent in English and Spanish

Preferred Certifications

  • Agile
  • SCRUM Master
  • Lean Six Sigma
  • PMP


Self Development
Accountability (L)
Analytical Discipline (L)
Building Effective Teams (L)
Change Agent (L)
Character (L)
Customer Centric (L)
Developing People (L)
Strategic Thinking (L)

Other Qualifications

  • Technical knowledge

  • Analytical Skills

  • Outstanding Communications Skills

  • Problem Solving and mediation

  • Budget Management

  • Coordination, Strategic Planning

  • Quality Management

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.


Popular requires all employees to be fully vaccinated against COVID-19 by the first day of work. We will require you to provide a copy of your COVID-19 Vaccination Record Card. (1)

(1)  In general, people are considered fully vaccinated: ±

       2 weeks after their second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or

       2 weeks after a single-dose vaccine, such as Johnson & Johnson's Janssen vaccine


Popular may provide vaccination exemptions for medical or pregnancy reasons, or due to a sincerely held religious belief or practice, unless doing so would impose an undue hardship to Popular or pose a direct threat to the health and safety of others. If you wish to request a vaccination exemption or have a disability and need assistance with the application process, please contact us at This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.


As Puerto Rico’s leading financial institution, we reaffirm our commitment to always offer essential financial services and solutions for our customers, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.



Popular is an Equal Opportunity Employer

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