Service Representative

At Popular, we offer a wide variety of services and financial solutions to serve our communities in Puerto Rico, United States & Virgin Islands. As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

Are you ready for a rewarding career?

Over 8,000 people in Puerto Rico, United States and Virgin Islands work at Popular.

Come and join our community!

Job Type

Full Time Opportunity

On site: Cupey, PR

Work Schedule

Monday to Friday from 8:00 a.m. to 5:00 p.m. or 8:30 a.m. to 5:30 p.m.

Flexibility to work weekends, extended hours, and holidays are required if necessary.

General Description

Interact with customers to provide them with information in response to their inquiries ensuring that customers receive the best service possible. Research and resolve their service-related problems in an accurate and promptly manner.

Essential Duties and Responsibilities

Handling multiple systems and applications, necessary to complete assigned tasks according to the businesses served by the unit.
Working with a sense of urgency on referred requests. Completing them on the day they were referred and handling them according to the priorities established by the unit's service agreements.
Digitization of documents worked on.
Advising clients on the terms and conditions of approval of their application.
Coordinating the disbursement according to the terms agreed with the client.
Guiding the client through the disbursement process.
Call customers to follow up on their credit application, validate evidence or guidance on pending documents to be received.
Maintain effective communication with colleagues from other areas, Branches, Telemarketing, Help Desk, among others for the effective handling of applications.
Handle additional unit related tasks as required.

Education

+ 60 Bachelor's Degree Credits Approved in Business Administration

Experience

At least 1 year of experience in customer service.

Other Qualifications

Positive and proactive attitude. Willingness to listen, understand and solve our clients' needs to offer the best alternative according to their needs.
Fluency in English and Spanish, both oral and written.
Excellent communication skills.
Excellent interpersonal skills.
Ability to handle objections over the phone.
Willing to work under pressure and focused on achieving goals.
Ability to prioritize, work with multiple tasks simultaneously and on changing needs.
Willingness to travel outside of Puerto Rico.

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Important: The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and/or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com. This email inbox is monitored for such types of requests only. All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer
Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com.
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